ComplaintsforPhoenix Roofing Windows & Remodeling
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed a contact with Phoenix Roofing and window to complete a number of repairs to our house that had damage from a hailstorm. Not all repairs have been done - I have left messages (over 17) in the past three weeks. No return calls. I contact the supervisor (****) who was on site - he stated that he left the company - they were s******* customers. **** also said that there was no staff left in Phoenix to handle issues.Business response
05/11/2022
The customer is lying about our Sales Rep ***** **** is still with the company, he never said the things that the Homeowner said and we still have personnel at Phoenix office. All ********* funds were released to the Homeowner on December 22nd. The homeowner only wanted ******* to complete Roofing and Gutters because of a time crunch he was on, which Gutters were completed in January making the customer paid in full. The homeowner decided to take care of windows and painting themselves because glazing materials weren't available at the time for windows and we even gave the Homeowner a painting contact to speed things along. We also got the Homeowner Overhead and Profit that was not collected on the job for the trades that we didn't complete; that's money in the Homeowners pocket. As of right now, this job is paid in full and all agreed trades are complete, we consider this matter closed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.