Business ProfileforU-Haul International Inc

I ordered three U-Haul **** moving across the country. Upon attempted delivery at my new address, U-Haul discovered that one of the **** was damaged so severely in transit that it could not be delivered due to anxiety that it would collapse upon being unloaded. Therefore, only two of the **** were delivered. However, I was unable to move into my house due the outstanding *** containing my mattress and other non-negotiables. The delivery agent informed me that the company would repackage the *** into a new *** using movers, and it would be delivered the next day. The next day (Monday) the two now empty **** were collected, and the driver was surprised that I had yet to hear about the status of my outstanding ***, and indicated that I would receive a call. At 2 pm on Monday, I heard from the company, stating that the *** would be in my drive at 7 am on Tuesday morning. I accepted this, and planned to have help present to assist in moving. By 2:30 pm on Tuesday, the *** had still not arrived, and when I called to ask what was happening; the agent I spoke with indicated that they had 'forgot' and that the *** was not scheduled for delivery, but they would call me back to have it delivered later Tuesday afternoon. I later heard from the driver, who was attempting to deliver the ***, but they could not fit the *** in my driveway because of the trailer they were going to use (it blocked my neighbor's driveways). They then promised that I would get a call Tuesday with more information. I write this at 7 pm on Tuesday night with no callback and no additional information.