Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SMIL Southwest Medical Imaging has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • SMIL Southwest Medical Imaging

      9700 N 91st St Ste C200 Scottsdale, AZ 85258-5064

    • SMIL Southwest Medical Imaging

      20940 N Tatum Blvd Ste 390 Phoenix, AZ 85050-7270

    • SMIL Southwest Medical Imaging

      9220 E Mountain View Rd Scottsdale, AZ 85258-5133

    • SMIL Southwest Medical Imaging

      3645 S Rome St Ste 101 Gilbert, AZ 85297-7337

    • SMIL Southwest Medical Imaging

      9220 E Mountain View Rd Ste 100 Scottsdale, AZ 85258-5134

    Business ProfileforSMIL Southwest Medical Imaging

    Dental X-Rays
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    SMIL Southwest Medical Imaging has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • SMIL Southwest Medical Imaging

        9700 N 91st St Ste C200 Scottsdale, AZ 85258-5064

      • SMIL Southwest Medical Imaging

        20940 N Tatum Blvd Ste 390 Phoenix, AZ 85050-7270

      • SMIL Southwest Medical Imaging

        9220 E Mountain View Rd Scottsdale, AZ 85258-5133

      • SMIL Southwest Medical Imaging

        3645 S Rome St Ste 101 Gilbert, AZ 85297-7337

      • SMIL Southwest Medical Imaging

        9220 E Mountain View Rd Ste 100 Scottsdale, AZ 85258-5134

      Location of This Business
      9700 N 91st St Ste C200, Scottsdale, AZ 85258-5064
      BBB File Opened:
      11/1/1975
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Started Locally:
      1/1/1968
      Business Incorporated:
      10/31/1980
      Alternate Business Name
      • Southwest Medical Imaging
      • SMIL Southwest Medical Imaging
      • Southwest Medical Imaging LTD
      • SMIL
      Business Management
      • Ms. Kay Halladay (Former), Practice Manager
      • Ms. Valerie Cina, Chief Revenue Officer
      • Ms. Jennifer Mohler, Collection Manager
      Contact Information

      Principal

      • Ms. Valerie Cina, Chief Revenue Officer

      Customer Contact

      • Ms. Jennifer Mohler, Collection Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patricia C. H

      1 star

      05/09/2024

      I have all the same complaints as shown below. After today I am ready to give up on SMIL all together. Today I tried to make an appointment and then needed to cancel and reschedule. SMIL does not let people answer the phone. You have to speak to a robot who does not understand what you tell them. I was able to make the appointment but realized after I hung up I needed to change it. Called back, got another robot who could not find me in the system, could not find my appointment and cut me off. I called back again, spoke to the robot again, cut me off again. I called again still trying to cancel and reschedule the appointment and another robot told me there was a 30 minute wait time!!! Corporate is ruining healthcare!!! Robots have no place in medical care. Now I'm going to have to miss that appointment because I can't get through to cancel or reschedule and they'll probably try to charge me a no show fee. My doctors tell me to avoid stress but it is impossible in this today's healthcare system. I've lost all faith in it.

      Local BBB

      BBB Serving the Pacific Southwest, Central & Inland California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.