Business ProfileforMountainside Fitness

Mountain Fitness ******* has shown us exactly what terrible customer service looks like. We are deeply disappointed, especially given our situation as a military family. Despite repeated attempts to cancel our membership, they continued billing us without paying attention to our requests. We reached out multiple times to halt the charges, explaining our relocation and personal circumstances, yet our pleas fell on deaf ears.The worst part? Now, 1.5 years after we relocated, they are suddenly billing us again. It's beyond absurd--it's exploitative. This is not how you treat people, especially disabled veterans and their families who deserve understanding and respect--now billing threatened to send it to collections because the account for my daughter is getting close to when she would be 18.Their complete lack of compassion and professionalism is appalling, and their refusal to support veterans shows a blatant disregard for the very people who have served this country. After we moved my daughter went into the facility in person to cancel because we were moving, they said I had to do it because she was under age. I had already moved out of state and called. they said I needed to bring a letter to the office to cancel the membership. They have done everything to make this difficult and now threaten collections. Do yourself a favor: never sign up for services with Mountain Fitness *******. Their lack of integrity and customer support makes them a terrible choice for anyone seeking a genuine, trustworthy fitness experience. Stay away, or you could be dealing with unnecessary stress for years.