Business ProfileforPXG

Had a fitting and spent 2+ hours. I ordered a full bag. When I got the clubs in, I could feel immediately that they were too heavy. I have been in contact with the fitter and he wants me to come in to have them checked (1+ hour drive each way). Then, if adjustments need to be made, I have to send them back to the builder and wait for them to be adjusted all while running out of time to return ******* returns on bags and apparel. So, I have to keep a PXG Bag ($325) and Hat ($40). I have to pay shipping both ways ($130+$130). Then, when you get the underperforming clubs back you determine if I will be entitled to a max of 88% of what's left over from my original $4119.49 payment which would be about $3075.15. Again, it's going to cost me approximately $1044.34 because PXG didn't deliver the results that were expected. The clubs don't perform. I am not making estimates or wild claims. I have a Golf Sim, I can see the Data. I have tested them against my TM clubs. My TM P790 7iron carries a full club longer than the 0311P even though it has a weaker loft. The distance dispersion between the PXG 4 Iron, 3 Hybrid and 3 Wood is only 7 yards total. I have attached a picture of the dispersion data for the PXG to this email and can send more if needed. This is compared to my P790 4 iron that Carries around 200, M6 3 Hybrid carries around 215 and the M6 3 Wood carries around 225.I chose PXG because the owner is a fellow veteran and because the commercials make the technology seem worth the price. I served in the Army from *********, deployed to **** twice, and am also rated 100% disabled. It seems to me that this return policy is that in name only. Who in their right mind would pay $1000+ to basically test clubs and be forced to keep other gear that they don't need or want. So in the end it turns out that PXG is just another company ran by a billionaire that doesn't deliver on promises while the veteran/customer eats it.***** ***** Order **********

*****, Thank you for your feedback regarding your recent experience. After reviewing your case, it appears you've been in touch with your fitter, who recommended a spec check that was ultimately declined. We understand that the clubs did not meet your expectations. We regret any inconvenience this may have caused and appreciate your understanding in this matter. Your fitter has initiated a return for you, and we will process a refund minus the restocking fee as per our policy. Once we receive the clubs, our team will ensure that your return is processed promptly. Please allow 5-7 business days for the refund to reflect on your original payment method. Thank you for choosing PXG!