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            • Audien Hearing

              10733 N Frank Lloyd Wright Blvd Ste 103 Scottsdale, AZ 85259-2693

              BBB Accredited Business

            Customer ReviewsAudien Hearing

            Hearing Assistive Devices
            View Business profile
            View Business profileBBB accredited business

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            502 Customer Reviews

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            • Chee B

              11/06/2024

              I bought two sets of hearing aids from Audien in early 2024. One for myself and one for my wife. Both sets stopped working after just a few months (May and June). They worked very well for the first few months. I emailed Audien about this and they had no real recommendations for me. I do not recommend these hearing aids. Didn't drop them, get them wet, or mishandled them in any way. And yet, they both stopped working. Put them in the charger for 24 hours, and they still did not work. Again, I do not recommend them. I will not purchase any products from this company again and I've told all my friends about them and recommend that they do not consider these hearing aids for use. In my opinion, they get NO STARS.

              Audien Hearing Response

              11/08/2024

              Hi Chee, 


              This is ***** from Audien Hearing. I hope this message finds you well!


              I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that you bought 2 sets of hearing aids from Audien. As per checking our system, I can see that you purchased 2 pairs of the Atom Pro on September ******. In addition, you confirmed that both sets stopped working after just a few months. You also added that you didn't drop them, get them wet, or mishandled them in any way. Kindly note that you also need to regularly maintain & clean your hearing aids. Depending on your wax build up, please be reminded that you need to change the wax guards every 2-3 weeks. 


              Is there something else we can do to make this a positive experience for you? If you still require support or have questions, please reply to this message, and I will prioritize your request.


              ***** from Voice of the Customer Team

            • Scott P

              11/05/2024

              BBB did there job for me it was a good outcome

              Audien Hearing Response

              11/06/2024

              Hi *****,

              This is ***** from Audien Hearing. First off, thank you for giving me the opportunity to make this right for you. I appreciate you leaving this review. 

               

              Should you need any further assistance, please don't hesitate to reach out to me. 

               

               

            • Pamela K

              11/04/2024

              More than a month and still no hearing aids delivered. Multiple calls produce multiple excuses. What a scam.

              Audien Hearing Response

              11/05/2024

              Hi **** & ******, 

              This is ***** from Audien Hearing from Voice of the Customer Team. 

              I saw the review you left us and I wanted to make sure you're taken care of. You mentioned that it's been a month and you still haven't received your ION Pro. I'm sorry that it's taking quite a while. I've checked the status and can see it has been sent out twice since the first one was lost in transit. I've gone ahead and checked with our fulfillment team to prioritize your request. I will send you an email as well so you can just reply to me directly. 

              Thank you for your continued support for Audien Hearing. 


              Take Care,

            • Jiyeon K

              10/25/2024

              I didnt get to keep the hearing aid because of fittings but their returning process was excellent..

              Audien Hearing Response

              11/04/2024

              Hi Jiyeon,


              We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. 


              Take Care,

            • Candy S

              10/24/2024

              I bought the Audien Hearing Aid because it fit my budget and it's amazing how small it is.I'm following the instruction on how to adjust to wearing it because I just got it.Overall it's small, discreet and it works very well for me. Also it's very easy to use and operate.They customer services Staff (******) are excellent and they were very pleasant to work with and answering any question for me.Candy

              Audien Hearing Response

              10/28/2024

              Hi Candy,

              This is ***** from Voice of the Customer Team. We appreciate you taking time to send us your feedback. You mentioned that your happy with the product and the customer service representative that assisted you! Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. Should you need any further assistance or have any questions, please don't hesitate to reach out.


              Take Care,

            • EVELYN Z

              10/20/2024

              HAVE BEHIND THE *** HEARING AIDS PROVIDED BUY MY INSURANCE. AT A COST OF AROUND $2500. HATED THEM! PURCHASED A PAIR OF ATOM PRO 2 HEARING AIDS FROM AUDIEN, SUPER SATISFIED! CAN H*** BETTER THAN EVER.ALSO AUDIAN CUSTOMER SERVICE IS SUPER TOO DEAL WITH. SO VERY SATISFIED.

              Audien Hearing Response

              10/23/2024

              Hi ******,


              We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. 


              Take Care,

            • Donna M

              10/20/2024

              I love my Audien Atom Pro hearing aide's. Ive had them now over a year and theyre still working great

              Audien Hearing Response

              10/23/2024

              Hi *****,


              We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. 


              Take Care,

            • Emile P

              10/19/2024

              The customer service was excellent from to finish! As it happened I did not get the aids but the staff especially Dionibh, were so very helpful from beginning to end. Thank you.

              Audien Hearing Response

              10/21/2024

              Hi Emile,


              We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. 


              Take Care,

            • Bert H

              10/17/2024

              I don't think I've ever dealt with a company with better support services.

              Audien Hearing Response

              10/21/2024

              Hi Bert,


              We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. 


              Take Care,

            • zoe k

              10/15/2024

              Audien hearing staff is very helpful -- I had a hard time using my hearing aids at first but called the support number and they were patient with me and helped me through it

              Audien Hearing Response

              10/16/2024

              Hi Zoe,



              We appreciate you taking time to send us your feedback. Your experience is important to us and we are thrilled to hear that you had a great experience with Audien hearing aids.


              Thank you for your continued support for Audien Hearing. 


              Take Care!

            Customer Review Rating

            3.81/5

            Average of 502 Customer Reviews

            Contact Information

            10733 N Frank Lloyd Wright Blvd Ste 103

            Scottsdale, AZ 85259-2693

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            (205) 255-1112

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            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 12/3/2021

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

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