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Find a Location

Nautilus Insurance Company has 1 locations, listed below.

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    Business ProfileforNautilus Insurance Company

    Insurance Companies
    BBB accredited business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    State of Minnesota Department of Commerce v Nautilus Insurance Company

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On September 6, 2022, Nautilus Insurance Company entered into a Consent Order with the State of Minnesota Department of Commerce. The Consent Order settles allegations that the business failed to within 30 business days, accept or deny one claim or notify the insured of the reasons why the claim investigation was not complete, and provide an expected date of completion. Under terms of the Consent Order, the business was ordered to pay a civil penalty of $1,000 to the state of Minnesota.  

    This action is final

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/21/2010

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers commercial general liability and commercial property insurance.

    Business Details

    Location of This Business
    7233 E Butherus Dr, Scottsdale, AZ 85260-2410
    BBB File Opened:
    7/31/1990
    Years in Business:
    39
    Business Started:
    10/9/1985
    Business Incorporated:
    1/25/2008
    Accredited Since:
    5/21/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Nautilus Insurance Group LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Business Management
    • Mr. Thomas M Joyce, President/CEO
    • Ms. Kelly D Reill, Sr. Marketing Specialist
    • Mr. John Briggs, General Counsel
    Contact Information

    Principal

    • Mr. Thomas M Joyce, President/CEO

    Customer Contact

    • Mr. Thomas M Joyce, President/CEO
    • Mr. John Briggs, General Counsel
    Additional Contact Information

    Fax Numbers

    • (480) 951-9730
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David H

    1 star

    03/11/2024

    I would not recommend this insurance. I filed a claim because I damaged a floor that I installed. Nautilus came up with an excuse not to pay this claim. Stated I was at fault which I was but that was the purpose of purchasing this insurance. This was the whole purpose of having this insurance to cover property damage. My insurance agent said that this claim would be paid. Another insurance agent that was consulted said this claim should be paid. Nautilus was even supposed to provide me with a lawyer which they didn't. I ended up getting my own lawyer and had to pay out of pocket. Since this has happened my insurance agent is not going to recommend this insurance to clients. As I stated I would not recommend this insurance to anyone. They will not approve claims and pay. I wasted my money by having a policy with them.

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