Business ProfileforCasago

To Whom It May Concern, I am deeply disheartened to have to report on an establishment, ****************** in ****************, owned by Casago Vacation Rentals. I was a long-time customer until I experienced the worst and most horrifying incidents at a hotel or similar establishment. Firstly, upon entering the room, I was shocked to find open, exposed wires, a significant safety hazard, especially as a mother of two small children. The hotel or condo facility failed to disclose this danger when booking, which could have posed a serious risk to my children. Moreover, during our check-in, while settling into the room with two other guests, a stranger, dressed in casual clothing and carrying what appeared to be an alcoholic beverage, abruptly entered our room without any prior notice. We were all stunned and deeply alarmed by this intrusion. The individual made her way into the master bedroom without explanation, where one of us could have been present, such as in the shower or changing. I followed her into the room and demanded to know her identity and purpose, to which she gave a vague response, displaying behavior suggestive of being under the influence of substances. Upon reporting this incident to the manager, he identified the intruder as a "staff member" or housekeeper, despite her lack of any identifiable attire or acknowledgment of her presence. The manager's offer of a bottle of wine as a resolution was wholly inadequate given the gravity of the situation. We entrusted this establishment with our safety and paid a substantial amount, only to spend three days in fear of potential unauthorized access due to the presence of open wires and the lack of additional door locks. I am requesting a full refund from Director/Manager, ******, who ALSO misled me by promising a 25% discount for a future stay. This conduct is unacceptable for a condo/hotel, especially with safety hazards like exposed wires and unauthorized room entries. Thank you ***********************