We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Progress Residential Property Manager LLC has 28 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileProgress Residential Property Manager LLC

            Real Estate Rentals
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7500 N Dobson Rd Ste 300

            Scottsdale, AZ 85256-2727

            Visit Website
            Email this Business
            (833) 774-7377

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.08/5

            Average of 559 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,511 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/31/2023

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers rental and property management services.

            Business Details

            This is a multi-location business.

            Find a Location

            Progress Residential Property Manager LLC has 28 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7500 N Dobson Rd Ste 300, Scottsdale, AZ 85256-2727
              Email this Business
              BBB File Opened:
              7/27/2015
              Years in Business:
              10
              Business Started:
              5/23/2014
              Date of New Ownership:
              4/27/2015
              Business Incorporated:
              5/23/2014
              Accredited Since:
              3/31/2023
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Progress Residential LLC
              Business Management
              • Ms. Kira Maynard, Owner
              • Mr. George Kalamaras, Director Consumer Research & Insights
              • Ms. Stacey Ady, Manager of Digital Environment Advocacy
              Contact Information

              Principal

              • Ms. Kira Maynard, Owner

              Customer Contact

              • Mr. Richard Martin, Manager of Reputation and Customer Experience
              • Ms. Stacey Ady, Manager of Digital Environment Advocacy
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,511 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/16/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              To Whom It May Concern, I am filing a formal complaint against Progress Residential Property Manager, LLC regarding the failure to return my security deposit for the rental property at ***** ********** *** ******* ** ****** My tenancy began on 23 July 2023 and ended on 22 July 2024, with my move-out on 22 July 2024. As of today, despite my numerous requests, I have not received my security deposit of 4000 USD. Additionally, I have not received any explanation or breakdown of charges, as required by Florida law, which mandates the return of deposits within 15-30 days after the tenant vacates the property. I request that Progress Residential promptly return my deposit in full or provide a detailed explanation for any deductions. If this issue is not resolved swiftly, I will be forced to pursue further action. Thank you for your assistance in resolving this matter.
              Read More
              Read 1510 More Complaints

              Customer Reviews

              559 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tonya A

              02/02/2024

              The worse company ever. I became ill and while in the hospital they called. I informed them the same thing and when released called to get everything situated but was told all or nothing. I never had any problems with making sure they get paid whether a late fee was attached or not. Went to make a payment the was ordered by the judge and when I went where I was informed to go before the next court date they tried to charge me more but stated it was for the prior month. Keep in mind that all was already included in the payment. When I brought that up and called the company and asked for a supervisor I was told they only had one and I had to wait 24 to 48 business hours. Keep in mind that could be Wednesday of next week. Anytime Ive ask for a supervisor one never calls and its just the run around. Im over it! Then you are charged fees with no real proof that the amounts are accurate for water. Sewer, trash , etc and technology smart home which is just a fee thats charged but not used or sufficient. All of this needs to be looked at and not just informed to get people off the phone but really addressed

              Progress Residential Property Manager LLC Response

              02/05/2024

              *****,

              I'm sorry to hear about these frustrating experiences. We do value our residents and want to make sure your experience is a good one, so this is disheartening. I will be reaching out to you directly to assist.

              Thank you,
              *****, Advocacy Team Progress

              Read 558 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.