Business ProfileforRBC Mortgage

In May 2022 I have Taken Mortgage from *** through Mortgage Agent *************************** with Variable Closed Rate. As a First Time Homebuyer, I have to be informed about all Pros and Cons of the Variable Closed Rate of Interest. But this was not done. I asked few questions like will the Mortgage Amount be Changing when the Rate of Interest changes she said No. But Now twice the Rate of Interest has Changed and it Reached the Trigger Rate because of which Twice the Mortgage Amount has been Revised which has not been communicated to me in Advance. Whenever am logging in to my Online Banking I will be seeing the Rate Change and have to ****************** to check for it which was a surprise to me about the Service I am receiving from The Branch and also the poor information Provided by Mortgage Agent Prior to Availing the Mortgage. Because of this, Our Family is under Stress as am the only Earning Person in My family who has to look after 3 dependents. If all the information has been provided to me prior to Taking a Mortgage I might have thought about going with a Variable and instead, i might have taken a Fixed Interest Rate. Regarding this, i have Spoken with Agent *************************** on 12/07/2022 and I asked her why it was not intimated Prior to Taking the Mortgage she is saying after **** this is happening for the first time so she didn't predict it will happen. But my point is already it had happened in **** which has to be intimated and said this the Risk involved in Variable Closed and I have to go with this Risk if i want to Go with Variable Closed, which was not communicated to me as Risk and also she said the Branch has to call its Customers well in Advance and Intimate about the Payment Change in Mortgage. I said the Branch didn't do that for me which is kind of a Discrimination as all the Bank Employees are Hindi Speaking People and they would call only those speak that Language.