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          Imperium Vinyl Windows & Doors Inc has 1 locations, listed below.

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            Business ProfileImperium Vinyl Windows & Doors Inc

            Vinyl Windows
            BBB accredited business

            Contact Information

            2830 E Gretta Ln

            Anaheim, CA 92806

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            Email this Business
            (714) 799-1021

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            Customer Reviews

            5/5

            Average of 2 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/27/2024

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers window and door sales.

            Business Details

            Location of This Business
            2830 E Gretta Ln, Anaheim, CA 92806
            Email this Business
            BBB File Opened:
            12/15/2023
            Years in Business:
            4
            Business Started:
            4/21/2020
            Business Incorporated:
            4/21/2020
            Accredited Since:
            6/27/2024
            Type of Entity:
            Corporation
            Business Management
            • Ms. Yesenia Gonzalez, CEO
            Contact Information

            Principal

            • Ms. Yesenia Gonzalez, CEO

            Customer Contact

            • Ms. Yesenia Gonzalez, CEO
            Additional Contact Information

            Email Addresses

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered to replace 11 windows and 1 patio door from "Imperium Vinyl Windows & Doors", looked at the specification and those were good for residential installation and offering lifetime warranty. These new vinyl windows and door were replacing 25 year old windows and door primarily due to noise concern. We started seeing issues after installation on 07/11/2023 1. Screen in patio door was loose and came out in just few days, when we contacted the business to fix this, owner and his employee blamed the poor handling on owners part. We never had this issue with a 25 year old screen door. He reluctantly came and fixed it but threatened to charge if it happens next time despite of these products being in warranty. This happened again after some days but I didn't call this business and I fixed it myself and no issues after that.2. These new windows started getting more noise in the house compared to old ***************************** and when I reached out to business owner and requested to look at the possible issues, he and his employees responded very rudely and blamed the walls and everything else for the issue and refused to investigate or look at the concern. Upon much insistence, ***** from Imperium Windows came over with owner to look at the concern, I tried to explain that these windows should reduce the noise from outside compared to old one but instead letting more noise inside and this could be a potential issue with installation or something else. No solution was offered and they claimed that everything is in order and nothing can be done.I would request to verify the installed product against the specification as I suspect that an inferior quality product was offered by window manufacturer which doesn't meet the specification shown in paper. Also, there is a good possibility of poor insulation while installing these replacement windows which I requested to do properly during installation but ***** from Imperium windows threatened to charge more for the good insulation
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Christopher W

            10/16/2024

            After my last great experience, I felt confident trying Imperium for a larger project. I called ****** ****** up and had him replace all of the windows and doors in my sun room. The sun room previously had louvered windows and a wooden door in the back. Our other door that led into the living room was glass in the middle but it was made in the late 40s and wasn't tempered. I have 2 small children and was concerned about safety which was one of the big reasons to upgrade for me.****** came over and we talked through options. I told him what I wanted and he gave me some options and the pros and cons of each. We came up with a good solution that balanced cost vs fanciness. It was great being able to talk to the same person I had worked with before and it made the ordering process really easy.The windows were done on schedule and they came to install them on the day we had set up. They arrived on time for the install and got to work.I think the thing that shocked me the most was that everything looked like it had always been there. It didn't look like someone had jammed some new doors and windows into an existing place and just tried to blend it. I was particularly blown away by the way they were able to install the new door behind the existing interior trim without affecting any of the trim itself. Had I not known better, I would have assumed the trim was installed after the fact.The doors and windows all open and close smoothly. The inner door is far more solid and the glass is tempered so I don't have to worry about any critical injuries for my children. The quality and service of this company is outstanding. I know that when I call ******, I'm going to get great service and a fantastic product. This is my one stop window shop from now on.
            Read 1 More Customer Review

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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