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            Business ProfileMobile Pixels

            Electronics and Technology

            Contact Information

            5268 Rivergrade Rd

            Baldwin Park, CA 91706-1336

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            5268 Rivergrade Rd, Baldwin Park, CA 91706-1336
            BBB File Opened:
            9/17/2020
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/29/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased your product from amazon.com 7/2022, and I now switching it to a different laptop. The laptop that will be using the Duex Lite does Not have a usb C port. I do not see the adapting cable in the box that I kept. I tried using a simple adapter that would take a male usb C and convert it to a male usb a. When I plug it in it does start up, but within seconds say no signal how do I resolve this ?I have sent & called several times, all of which goes unanswered. I was looking at purchasing another monitor for this company but i am now holding off.Regards - ******************* ************ Ps amazon order number Order# ***-5488791-7076248
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            TYRONE F

            05/17/2023

            After doing research on an extra monitor to my laptop the ratings rated this company number one. I purchased the *************** and want to let everyone know do not waste your money. When you attach the monitor to your laptop the monitor keeps falling down. they do not supply sufficent support for the weight of the item. The design is terrible I have a line going across my screen from a defect in the bexel which scratches my screen everytime I open it I had to sand the bezel down to stop it from scratching but the scratch is permanantly in the screen. Please do your research and dont believe what the you tube person says the worst mistake I did was believing them.

            Mobile Pixels Response

            05/26/2023

            ********************, we sincerely regret that you had an unpleasant experience with your **** purchase of a Deux **** We assure you that your experience is unusual. As we communicated to you previously, we do not authorize any resale of our products on ****, as we are unable to guarantee the good condition of resold products. We are confident that your experience would have been different had you received an original monitor with original parts directly from our company. Had you purchased directly from **, we would have been able to provide you with specific instructions for the optimal placement of our magnets. Also, our product does not cause scratching of the screen. We truly empathize with your situation and offer you our good-willed gesture to provide you with a functional refurbished ************* to replace your resold item. Please communicate directly with ** to receive your replacement. We will be happy to guide you through the set-up of your monitor and magnet placement to ensure a satisfactory use and enjoyment of our product.

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