Business ProfileforGood Neighbor Pharmacy

Situation: Good Neighbor Pharmacy***************************************************************** provided a very a very disrespectful, unethical, uncaring, rude, unhelpful, and dishonest customer service when I as a patient was in need. Background: This year I had ************ with Dr. *************. I was prescribed a medication that was needed after the result of my ********* and was taking the medication via the pharmacy I normally use (******* Pharmacy.) I recently found out that the medication was now not covered by my insurance without prior authorization from Dr.*********. On December 20, 2022, I was informed that my prescription was forwarded to Good Neighborhood Pharmacy. I called the pharmacy at 4:34pm and spoke to a female employee at Good Neighborhood Pharmacy who was completely rude from the start. I understand that prior authorization can take a few days. I asked her if it would help if I called my insurance company to help get prior authorization sooner than what could have been a week or longer due to the holidays. She informed me "you can't do anything, and nothing will help"..."you just have to wait." I'm a Registered Nurse, and for her to seem like she didn't have care in the world about me as a patient was very shocking. Assessment: I called my insurance company right after. And I was able to get what Good Neighbor Pharmacy needed to get prior authorization. My insurance company informed me that Good Neighbor Pharmacy would have not gotten authorization and I would have waited until after Christmas to be informed of the prior authorization rejection. The insurance company provided the proper pharmacy and information my doctor needed to get me the medication needed. I called Good Neighbor Pharmacy, to file a complaint on the employee who was very rude and unhelpful. I asked to speak to the manager, and his name was ******. I requested for the employee who initially helped me, he told me they don't document patient conversation.