ComplaintsforYamaha Corporation of America
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Complaint Details
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Initial Complaint
09/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
****** indicated that Yamaha is the enabler/coddler/handler of the sleaze Tomplay in the **. Tomplay is a senior citizen SCAM specialist.The scum at Tomplay amorally put a fraud alert on my credit card because I cancelled an order when it pulled a bait and switch. It gave deceitful info and then rendered my credit card useless to protect its satanism.The US phone number ************ is as much of a fraud as Tomplay is.Initial Complaint
08/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Yamaha RX- V581 receiver. While in warranty I had my unit in for repair. I am a disabled veteran and live alone with my service dog.On 2 others occasions I had my Yamaha receiver again in for repair. Between Covid and surgery I was confined to bed and unable to use my receiver. Now on 8/15/24 I turned on my RX-V581 after 8 months. My unit went on for 5 minutes then shut off . When I contacted Yamaha I was told i would have to pay for shipping ($80.00) and all parts needed. Parts could be hundreds.This would be the 3rd time in for repair. I was sold a defective receiver by Yamaha.This is no way to treat a disabled veteran and a senior citizen on a fixed income.Initial Complaint
08/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Yamaha receiver for $175. The remote requires batteries R6-AA. These batteries are zync oxide batteries and haven't been available to purchase for several decades. Normal AA batteries are longer and won't fit in the remote.Initial Complaint
07/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 05/10/24, I ordered a Yamaha Stereo Receiver through Impact Audio/Video, *************************************************. On 05/29/24, the receiver was installed by Impact: Text Message: Good ****************, *** from Impact Home Technology sir. **** reconfirming our appointment set for tomorrow morning, Wednesday 5/29/2024 (9-10am arrival window) at your Salisbury home. On 05/30, my BRAND NEW, OUT OF THE *** Receiver began having issues: Text to Impact: Hey ***! I turned my system on and I have no sound! Tuner, Roku or ******** FYI: Every 2 minutes or so the receiver has "PLEASE WAIT" come up on its screen. They can't help me until noon tomorrow. Are you possibly anywhere close? The issues were intermittent. ****** kept trying to remedy the issues, culminating in sending an expert on 06/26/24. The expert tried updating the receivers hardware twice, with Error Messages both times! The expert got on the phone with someone from Yamaha, and was told to send my receiver back to it to be repaired: Email from Impact expert: Hey ***, During the appointment today, I deemed that your Yamaha receiver is defective. I will get this to our coordination team to follow up and help schedule the appropriate next steps. I DO NOT WANT THE RECEIVER REPAIRED! I WANT IT REPLACED! The receiver I was sent WAS DEFECTIVE, OUT OF THE ***! I do not want to be waiting, who knows how long, for the DEFECTIVE receiver to be repaired! Yamaha should be shipping a new receiver to Impact, from headquarters, fresh out of production, to be installed IMMEDIATELY, so I can FINALLY enjoy my receiver without issues!Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I paid my yamaha r7 off early with an agent over the phone for the full payoff amount. Shortly after my automatic bill pay, paid on the account that was already paid off because of the payoff I had already paid. This means my account was -$350 which was reflected on my online account. They then closed my account because I paid the bike off and now I have no access to my account number or any proof that it was in a negative balance. I called the phone number twice and both agents told me to "just wait" and it will be mailed. This was over a month ago. I need my money. I have bills to pay. Leaving a sour taste in my mouth with yamaha.....give me my money back!Business response
06/06/2024
Hello, ****** -
Thank you for reaching out and I apologize for the inconvenience you are experiencing.
While you have reached Yamaha Corporation or America, you would need to reach out to Yamaha Motors regarding this issue. Below is the contact information to get you started:
Yamaha Motor Corporation ****************** **************
Thank you and have a great day,
******************;| Manager, National Customer Support
**********************Customer response
06/08/2024
The refund for the check was in my mail box 2 days after submitting this complaint so thank you for the info. The complaint is no longer needed.Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to getting yamaha support for product rx4va but I am getting abused throughout last few days:- asking irrelevant question and misplace question:code on the screen which does not exist.where the internal error being displayed? when this already been communicated and screenshot been shared. Based on these, it seems I am dealing with customer support who does not know about their product and it is causing delay. - Now they are physically asking me to travel from my whatever local area (******* area in my case) to *********** area to bring unit for repair.Other option is to ship but asking for store receipt when I supplied them serial No.No customer expects to keep store receipt for purchased more than a year ago. That is where the serial No. is used when I deal with RMA with other manufacturer, but these cases and misadventures above with Yamaha support shows, they are not inclined to service the product but putting heavy burden on my as a user to delay/restrict their faulty product. I am asking for full refund of this product and return the product altogether for the *** value, which is 600$ plus tax also add'l 5000$ for causing knowingly a heavy burden on servicing the product. "Hello Guyen,Thank you, I have 2 options for you to get this serviced you can bring it to this ************************* **************************************************************************************************************************** Tel: ************** or we can ship it if we ship it, I will need the receipt for the ***V4A. ************ "Hello Guyen,Ok, can you tell me where do you see Internal error? ************ "--------------- Original Message ---------------From: ***************************** [******************]Sent: 5/14/2024 3:15 PM To: *********************************** Subject: Re: Yamaha Electronics Support Case #******** [ ref:!00D300F1z.!500PZ0BLyG8:ref ] i only saw internal error, however i will check again this evening nad get back. What is the warranty period on this model? thx On Tue, May 14, 2024 at 2:54?PM Yamaha Support <***********************************> wrote: Hello Guyen, Thank you for contacting Yamaha Support, I am sorry you are having issues with the Yamaha ***V4A, can you tell me when the Internal ERR code comes on when you turn of the receiver and this appears on the little display. ************ "Business response
05/21/2024
Hello, Guyen -
Thank you for reaching out and I apologize for the issues you are experiencing with your Yamaha receiver.
It looks like our Customer Support Representative was able to coordinate with you to send you a box and packing material so we can have your receiver shipped to our regional service center. Please follow the instructions that were sent by our representative to ensure the shipment arrives at our service center, safely.
We appreciate your patience during this time and thank you for being a valued Yamaha customer.
******************;| Manager, National Customer Support
**********************Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Yamaha Support Case #********ref:!00D300F1z.!500PZ08aX7M:ref I've been trying for over 3 months to get my $50 rebate for a clarinet I purchased on 12/31/2023.So far, the only support I've received is Dash Solutions telling me to contact Yamaha and then Yamaha telling me to contact Dash Solutions. This circle has made at least 6 revolutions since I've attempted to get the rebate resolved. The terms and conditions of the rebate state the date of purchase is one of the requirements and it must be in stock. The invoice I submitted shows that the purchase date is 12/31/2023. It was in stock and shipped on 01/03/2024. They are denying the rebate since it was not shipped by 01/02/2024. January 2 was a legal holiday and no shipments could be expected on that date. Nowhere in the terms and conditions state the product must be shipped by that date. The run around they are giving me is frustrating. All I want is my $50 rebate.Initial Complaint
04/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I financed 2 Personal watercrafts through this company in March of 2023. I have my payment set up with my bank (***** Fargo) to automatically pay my full payment amount every month. I have had no problems until February of this year (2024). Suddenly Yamaha ********* Services added a late fee and interest to my statement. I called their "cardholder services" to inquire why these charges were added. They stated my payment was late. I told them I had proof from my bank that the payment was sent on time and asked them to remove the fraudulent charges. They have not done anything to remove the fraudulent charges and claim my account is "past due"Business response
05/21/2024
Hello, ******************** -
Thank you for reaching out and I apologize for the inconvenience you are experiencing.
While you have reached Yamaha Corporation or America, you would need to reach out to Yamaha Motors regarding this issue. Below is the contact information to get you started:
Yamaha Motor Corporation - Marine Customer Support: ************
Thank you and have a great day,
******************;| Manager, National Customer Support
**********************Initial Complaint
04/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Yamaha Clavinova CVP-503 in Sept 2010. Serial #: *********, Product Id: *******%***************** for $6000.00. Since the beginning of this year, I dont hear any sound when I switch it on. Sometimes it does turn on and when I play it just freezes.I contacted a local licensed Yamaha technician who said the problem was with the mother board. I contacted Yamaha service who said that the part is not available. I asked them to escalate the issue and offer a better resolution, but am without luck in getting any response.So now I am stuck with a 6K investment, with no option to fix it.Given the size of the investment, it is only fair that Yamaha offers me a replacement piano if they do not have the the part in stock.Business response
06/12/2024
Hello, *******
Thank you for reaching out and I apologize for the experience you are having with your Clavinova.
Unfortunately, currently, the part you are requesting is not available and there are not any recommended replacement options at this time. I apologize for the inconvenience this may cause.
We appreciate your understanding and thank you for being a valued Yamaha Customer.
Thank you,
*****************
National Customer Support Manager
**********************
Thank you and please let me know if you have any questions,
***************** | Manager, National Customer Support
**********************Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Yamaha offer a rebate when buying electronic cello svc 210 rebate was place on dec 2 2023 and now they said they never got . I have proof that they received they send confirmation that they got the information the send day .still not rebate honorBusiness response
02/08/2024
Hello, ************** -Thank you for reaching out regarding the issues with the rebate you are looking to redeem. All rebates are handled by a specific division, and I would encourage you to reach out to inquire about the rebate status. Please contact our Yamaha ************************ at ************** and they should be able to assist with any questions you may have.Thank you for your patience while we work to resolution and for being a valued Yamaha Customer.Have a great day******************;| Manager, National Customer Support
Yamaha Corporation of America
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Customer Complaints Summary
21 total complaints in the last 3 years.
11 complaints closed in the last 12 months.