Business ProfileforThe Brown Auto Group

On 2/22/2020 we purchased a 2020 **** Edger Vin # ***************** At the time of purchase we also purchase a 96 month extended warranty for $ ******** On 8/16/2023 we trade in the car for another car. at the time we trade it the car was only 42 months of coverage.We went to Puente Hills Ford dealer in the **************** to ask for a refund regarding the extended warranty that we did not use ( 54 Months at a value of $ 2.916.00 )They told me that the dealer was under new owner and they give a form to contact The Brown Group dealer. I mail a letter as requested but much to our surprise the letter was never delivered . We drove to the address that was provided ( The Brown Auto Group ****************************************************************- tel ************, we went to that location and is an *** PO Box mailing business, Then I called the number in the bottom of the form for claims ( ************ 0 I spoken with an agent he said mail all the documents including the notice of release of liability, ( attached) .Thy call me back and said that they can not cancel my extended warranty that the cancellation needs to come from the dealer . I went back to the dealer they told me to contact the Better Business Bureau and this is what I am doing , I trade it the car on 8/16/2023 and today is October 2,2023. I have been at the dealer multiples times and cal every number that I can to try to get to the right person with no luck,I just want Puente Hills Ford to be responsible for this refund they owe me.Thank you