ComplaintsforThe Cheesecake Factory
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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Friday Oct 29th at 7-10 pm Amount:$198.49 Problem: **** and switch and false ************ My family of 5 arrived at 7pm and we waited until we were called to sit at 9:04. Once we sat we were greeted by the waiter. We went to order ****** dishes and ***** ******* Not available he said. We said any steak dish and he said he only had the *****. **** back and let us know all "those chefs when home". We asked for a few other choices and they were out so he decided to print out all items we could not order. Basically pasta and chicken only. I was stuck, my family was starving and we were forced to order what we didn't come for pasta and orange chicken. Due to shortage on items and sending cooks home they should of also closed the dining room if they could not offer what they claim to have This is false advertising and I was left in a position where I was forced to buy. I'm requesting a full refund.
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Customer Complaints Summary
145 total complaints in the last 3 years.
47 complaints closed in the last 12 months.