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          Find a Location

          Premier America Credit Union has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePremier America Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            19867 Prairie St

            Chatsworth, CA 91311-6532

            Get Directions
            Visit Website
            (800) 772-4000

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/23/2000

            Years in Business: 67

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Premier America Credit Union has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              19867 Prairie St, Chatsworth, CA 91311-6532
              Years in Business:
              67
              Business Started:
              1/1/1957
              Business Incorporated:
              12/20/1999
              Accredited Since:
              5/23/2000
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Premier America FCU
              Business Management
              • Ms. Alex Patino, Executive Support Manager
              • Shelia Jones, Vice President of Member Advocate – Office of the President
              Contact Information

              Principal

              • Ms. Alex Patino, Executive Support Manager

              Customer Contact

              • Ms. Alex Patino, Executive Support Manager
              • Shelia Jones, Vice President of Member Advocate – Office of the President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/29/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I called in to premier America last week to inform them that I was injured at work and I needed to know what we could do about payments. The customer service told me to call back in a week and talk about a skipped payment. So in a week thats what I did. Told them I needed to skip a payment til I got another check from work. There reply was, we only accept skipped payments if the account is current. This being first time asking for this I certainly wasnt familiar with any protocols to follow. They made it sound like its my fault I dont know the rules and absolutely shut down my request. Seems they want to repo my vehicle more than assist a loyal customer who pays his loan every month. Need your help to resolve this issue. Thx
              Read More
              Read 10 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hi V

              04/09/2024

              The website uses popups. Login button opens a popup and everything else is grayed out (instead of opening a login webpage). This technique makes me scare to click on anything. I called but no one there can help, and the answer is always "we can't help you".

              Premier America Credit Union Response

              04/12/2024

              Dear BBB, thank you for forwarding us the 1 Star rating for Mr. *** Unfortunately, we cannot find his member profile in our system. We would like to reach out to him as soon as possible to gather more information and offer our help. Would you please be so kind, to ask Mr. ** for additional contact information so that we may resolve his matter. We apologize that Mr. ** is having problems with our website and want to provide him with the level of service he deserves.

              Respectfully,

              Local BBB

              BBB of Los Angeles & Silicon Valley

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