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          Sceptre, Inc. has 1 locations, listed below.

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            Business ProfileSceptre, Inc.

            Computer Dealers
            BBB accredited business

            Contact Information

            City of Industry, CA 91745-1804

            Visit Website
            (626) 369-3698

            Business hours

            8:30 AM - 5:30 PM
            Business Hours
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/10/2020

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Sceptre products include UHD TV, Android UHD TVs, computer monitors for home and office, 4K computer monitors for graphics professionals, high refresh rate low response time gaming monitors for pc gamers and other peripheral accessories.

            Business Details

            Location of This Business
            City of Industry, CA 91745-1804
            Years in Business:
            20
            Business Started:
            1/1/2004
            Business Incorporated:
            10/3/2001
            Accredited Since:
            12/10/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C2381679 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            BBB records show a license number of C2522660 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • E-Sceptre
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:30 PM
            T:
            8:30 AM - 5:30 PM
            W:
            8:30 AM - 5:30 PM
            Th:
            8:30 AM - 5:30 PM
            F:
            8:30 AM - 5:30 PM
            Business Management
            • Mr. Stephen Liu, CEO
            • Mr. Roy Huang, Marketing Manager
            • Mr. Son Tieu, Customer Service Supervisor
            Contact Information

            Principal

            • Mr. Stephen Liu, CEO

            Customer Contact

            • Mr. Stephen Liu, CEO
            • Mr. Roy Huang, Marketing Manager
            • Mr. Son Tieu, Customer Service Supervisor
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a monitor (Model Number: C248B-FWT168) from Sceptre **** in late 2023 with a 1-year warranty. On July 1st, through the course of normal usage and without having moved or touched the monitor for days, if not weeks, there was an electric pop that came from the bottom of the monitor. Simultaneously, a black bar, about 1 inch wide, appeared from the bottom to the top of the screen with two crack lines running inside of the bar. All of the damage is internal to the monitor panel. I reached out to Sceptre to have it replaced as the issue was not due to user error, misuse, or any other items listed under their warranty. Sceptre was **** with their replies and rejected my claim, even after providing video evidence of the damage.After some research online, I came across other customers who have also experienced this issue, particularly with their curved monitors. The others also reported that Sceptre refused to honor the warranty just as in my case.
            Read More
            Read 18 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rachel C

            01/22/2024

            This company is a scam. I purchased a Sceptre monitor via Amazon, but I I received it and tried to put it together, there was no s**** hole to attach the stand rendering the whole thing useless. The shipment came with a card asking to go through them for issues so I tried calling, emailing, sending and message through their website and contacting via Instagram. I never received a single answer then I was blocked on Instagram. I went to do a return via Amazon and they had this whole system that made me explain and wait a few days for the shipping label. Absolutely horrendous. Biggest scam I've ever seen.

            Sceptre, Inc. Response

            01/23/2024

            Sorry to hear this. It is very easy to contact us. We would not block anyone on social media unless they are spreading profanity, etc. We have online chat, emails, phones, social media, etc.
            Read 7 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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