Business ProfileforMontecito Memorial Park & Mortuary

In November 2022, I had a consultation with an advisor (and her trainee) regarding pre-planning, in which I signed a contract. The same night, I received a phone call from an UNKNOWN caller telling me that the contract was incorrect and that I was being charged twice for one service. the UNKNOWN caller did not want to leave her name. I immediately contacted the advisor that I signed the contract with. She said she would review the contract. A few days later, the contract was revised as it was found that I was charged twice for one service. Feeling uneasy about the situation, I asked an employee from a different Dignity location to review my contract. The employee asked me what I understood about the contract, and when the employee reviewed what I received via email, the employee let me know that my wishes were not documented. I tried resolving the issue with the advisor, however, she no longer worked for the company. I then spoke with the manager of the facility. She did acknowledge that the contract needed to be corrected. But she said in order to change the contract and keep my current pricing, she would need to process it as an upgrade which would cost me an additional $1,600. I declined and spoke with a regional manager in December 2022. She reviewed the contract and also acknowledged the contract needed to be corrected. She said she was going to follow-up within the next 5 days. I did not hear from her and tried contacting her with no luck. I have contacted the corporate office 4 times since December 2022 and have yet to receive any call-back or follow-up to resolve my issue. During my initial consultation and my follow-up with the facility manager, the trainee was present and attested to the claims I had made about what was promised to me during the signing of my contract.