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Find a Location

AutoCheck has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AutoCheck

      475 Anton Blvd Costa Mesa, CA 92626-7037

    • AutoCheck

      955 American Ln 1florida Schaumburg, IL 60173-4998

    • Experian

      7321 Ridgeway Ave Skokie, IL 60076-4026

    Business ProfileforAutoCheck

    Automobile Purchasing Consultants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Ohio Attorney General v Experian
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On November 7, 2022, Experian entered into an Assurance of Voluntary Compliance with the Ohio Attorney General and 39 other states. The Assurance settle claims related to the data breaches in 2012 and 2015 that compromised the personal information of millions of consumers nationwide. Under terms of the settlement, the business agreed to pay $12.67 million. The business has agreed to strengthen its data-security practices by:

    -Not misrepresenting to its clients the extent to which Experian protects the privacy and security of personal information.
    -Introducing a comprehensive Information Security Program, including regular executive-level reporting and enhanced employee training.
    -Adopting due-diligence provisions, which means properly vetting acquisitions and evaluating data-security concerns prior to integration.
    -Implementing data minimization and disposal requirements, including specific efforts aimed at reducing use of Social Security numbers as identifiers.
    -Meeting specific security requirements regarding encryption, segmentation, patch management, intrusion detection, firewalls, access controls, logging and monitoring, penetration testing and risk assessments.

    The settlement also requires Experian to offer five years of free credit monitoring services to affected consumers, as well as two free copies of their credit reports annually during that time. 

    This action is final.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    87 complaints closed in last 3 years

    25 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers vehicle history reports.

    Business Details

    This is a multi-location business.

    Find a Location

    AutoCheck has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AutoCheck

        475 Anton Blvd Costa Mesa, CA 92626-7037

      • AutoCheck

        955 American Ln 1florida Schaumburg, IL 60173-4998

      • Experian

        7321 Ridgeway Ave Skokie, IL 60076-4026

      Headquarters
      475 Anton Blvd, Costa Mesa, CA 92626-7037
      Years in Business:
      28
      Business Started:
      10/30/1996
      Business Incorporated:
      10/30/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • Experian Information Solutions Inc
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:00 PM
      T:
      8:00 AM - 7:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 AM - 7:00 PM
      Business Management
      • Mr. Ed Przyzycki, Product Manager
      • Mr. Jafet Chavarria, Manager
      • Mr. Craig Boundy, CEO
      • Mr. Albert Love, Associate
      • Ms. Diana Solano, Complaint Handler
      • Mr. Renan Obando, Complaint Handler
      • Ms. Pam Nardiello, Complaint Handler
      • Mr. Jose Fernandez, Complaint Handler
      Contact Information

      Principal

      • Mr. Craig Boundy, CEO

      Customer Contact

      • Ms. Diana Solano, Complaint Handler
      • Mr. Renan Obando, Complaint Handler
      • Ms. Pam Nardiello, Complaint Handler
      • Mr. Jose Fernandez, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      87 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      19 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      gee l

      1 star

      09/21/2024

      Terrible website that tries to steer users towards a paid membership account.I did not sign up for a paid membership. However I noticed that i incurred a charge from experian which alerted me to experian's deceptive login process attempting to steer users towards a membership fee account. Their website's fails accessibility requirements by creating text sizes in too small of a font among other factors. This entity should be penalized and forced to comply with accessiblity requirements in addition to punitive action for their past deceptive practices.

      AutoCheck Response

      09/25/2024

      Hello *** ***, Thank you for your review. We apologize for any inconvenience you may have experienced. To reach the Experian ****************** you have the following options: 1. Contact Form: You can submit a contact form for assistance by visiting this web page. *************************************************************************************** 2. Phone: You may call Experian at either ************** or ************** to speak with a live representative. Feel free to explore other personal services related to credit report information using the provided link. We are committed to continuing our efforts to comply with accessibility requirements.Let us know if there is anything else we may assist you with. Thank you, AutoCheck Customer Support

      Local BBB

      BBB Serving the Pacific Southwest, Central & Inland California

      BBB Reports On

      BBB reports on known marketplace practices.

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