Business ProfileforScuba.com

November 16th bought 3 sets of fins - all were too large - spoke with a rep on the phone and they told me to do a return and reorder, went to the return and it clearly stated that if I return items will have to pay $16.95. I get on a chat as the return policy for exchanging sizes are FREE. "PFF Guarantee We'll arrange return of your item and bring you another size - without additional shipping costs. And at Scuba, we'll keep going back to the cyber shelves until you are completely satisfied and perfectly comfortable. Our PFF Guarantee makes shopping for Suits, BCD's, Fins and other dive gear simply easy. Go ahead and try it on with confidence." It happens that all of the fins prices have gone down from what I originally paid so they tell me I will get a refund for the difference of what paid and the lower price. I wait weeks for new gear nothing shows up. I find emails stating that I owe money as the price has now gone up. Another email states they canceled the entire replacement order containing the new sizes which are under their "Guaranteed Fit" policy because I did not pay the overage! I returned all 3 sets of fins as required, checked my CC 2 weeks ago and was only credited back for one of the three sets returned. I talked to CS today and they told me they placed the rest of my refund as a credit to the store (not okay). I was told that the remaining monies $67.90 would be credited back to my card. Today is December 28th and the credit to my card has still not been made.