Business ProfileforSemper Solaris

Semper Solaris warranty execution is a joke! It would have been cheaper to buy the inverter and install it myself. We have had our solar for 4 years when the inverter went out. I called to report it on the same day to start the warranty process to get the unit replaced as soon as possible. Our inverter is a Solar Edge 1000w wave inverter, they do not have the greatest reviews but we are well within our warranty period. The first "appointment" with Semper Solaris was 2 weeks later, this was a MS ***** call for me to troubleshoot. This was a complete waste of time, they just had me reboot the inverter. I did that before I called 2 weeks earlier. The second appointment (3 weeks after that) the tech came out, opened the cover and said "yep, your inverter isn't working, we'll have to order another one". He said it usually takes a few days to receive. A week later Semper Solaris called to let me know they have the inverter and the soonest appointment is another 3 weeks out. They just came out this week and replaced the inverter, we are finally back up and running. This process took over 2 months to be completed. My SDGE "True up" billing period ended last week. For the time our inverter was not working it added $1967.32 to my bill. I literally could have bought a new inverter from ****** for $1495.00 (saving over $500). Semper Solaris' process is absolutely ridiculous and wastes weeks of time. When my fridge went out under warranty, I was compensated for spoiled food. Semper Solaris costs me almost $2k because they dragged their feet and their response was "we don't compensate for lost production, you can try Solar Edge". Solar Edge had a replacement inverter out in less than a week, Semper Solaris took 2 months for a couple hours worth of work. I will let everyone know that when Semper Solaris is taking $50,000+ to install they are responsive but you're better off taking care of your own warranty problems because their customers aren't worth anything by that point.