Business ProfileforHyundai of El Monte

Rather than addressing the issue with my car, they were trying to have me trade it in the whole time and up-sale us on a new model. We came to get scratches fixed that were caused by their mechanics.Nobody could admit fault. Nobody took responsibility for the issues that they created and overall they were very unresponsive and unhelpful.Everybody's insincere and says what you wanna hear but does what they want to do anyway.After being pushed around and ignored until we had to talk to the general manager, *****. He left a very bad taste in our mouth. If he is the person who's responsible for all of the team member's ethics, it is no surprise that everybody here are modeling after bad character.He tried to offer us his help, said he'll look into what can be done for the scratches on the car, but the caveat was that he wouldn't help at all unless we were guaranteed to come back and be a customer of theirs rather than having us feel satisfied with our interaction or letting us know what can be done to fix the minor, but visible, scratches.He said there wasn't a reason for him to help us anymore if I think the dealership has failed me and I was to go somewhere else regardless. It came off weird and unprofessional. He should keep that personal blurt to ************* footage and pre check mark *** were not shared with me when asked. A couple days later, I find a receipt in my car for a breakfast run. Something shady is going on at this dealership and their complete dishonesty and lack of responsiveness from the beginning now explains a lot. I have every reason to believe my car was taken for personal use for several days, cosmetically damaged, and returned to me with a free car wash. The exterior of my car was also left with grease stains.Hope everyone reading this can learn from my mistake of not making notes or taking photographic records for safety measures. And then to check them, compare, and assess before driving off. Maybe even record your odometer.