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            Business ProfileThe Cal Agents Property Management

            Property Management

            Contact Information

            6400 Christie Ave Suite 1000

            Emeryville, CA 94608

            (510) 899-9221

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            6400 Christie Ave Suite 1000, Emeryville, CA 94608
            BBB File Opened:
            5/6/2024
            Business Management
            • Mx. Customer Service, Manager of Client Services
            Contact Information

            Principal

            • Mx. Customer Service, Manager of Client Services
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            05/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I lived in 1 of their properties for 1 year, 11 of them were chaotic. Basic requests take constant reminders, sometimes even months of them...There were things not done even upon me vacating the unit. Sometimes I would be told someone was coming to fix something, would plan my day around it, only for noone to show up or even let me know that noone was showing up (id have to contact them about it after being stood up). Also had to deal with loud construction noise from the second month of my lease until the end of my lease (11 months total); this was construction I wasnt warned about and til this day couldn't get insight on and I wfh (which they knew) so it was rude as I tried to work with them and got no cooperation. I always paid my rent on time and tried to communicate clearly&quickly any issues. Upon vacating, I left the unit in good condition, it was ready for immediate showing per my moveout inspection. I opted to have them clean the unit and deduct it from my deposit as I was forewarned that they will still charge you for a cleaning even if you pay to have it done. They quoted me one price when I gave notice only to charge me a higher price? When I asked they said they updated pricing in January but I was given the lower price in March... I was also charged $101.36 for a light bulb replacement for a light that worked when I vacated (I have several witnesses to this). The unit had an issue with rodents getting in from the outside via the walls, I found rodent waste in a closet and submitted a request for it and it never got resolved (though I gave my availability and thought it was being handled) so I just didnt use the impacted space from that point forward; I asked for consideration around this such as some sort of discount on the cleaning due to not being able to utilize parts of my unit and got no consideration at all after being strung along for 2 months. Hoping to at the least be refunded for the difference in cleaning cost ($22) and the light ($101.36)

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Chang P

            08/26/2024

            I rented a condo through this company which represents the landlord. While I cannot speak for property owners, I can certainly review as a previous tenant.- Is it a general practice for this property management to start with sending an estimate of $1000 for a move-out deduction: it does not matter whether you cleaned up a place or not.- They sneakily send this estimate on a "bill" generated by another general contractor company owned by the same realtors of the property management, which is addressed to the property owner, not the tenant. That way, they can avoid any legal blame that they tried to charge tenants with high fees for security deposit deduction. It feels almost as if they are "testing the water" to see if tenants would relent.- They list tons of "home renovation" charge items on this estimate, addressed to the property owner. Then they highlight items such as "general cleaning" "carpet cleaning" and "trip charges" which amount to $1000, telling tenants it's their responsibility. - Many charges are general wear-and-tear which should be not deducted.- They take 100s of photos to create move-in and move-out reports. Interestingly, they take wider photos for move-in while they only take super zoomed-in photos of damages and put them on the move-out reports even though tenants are not responsible--very, very unethical and unprofessional.- Stay away from this business and if time allows and someone starts investigating as a legal professional, this would be a very easy multi-plaintiff lawsuit.

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