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            Business ProfileASUS Computer International

            Wholesale Computers
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            48720 Kato Road

            Fremont, CA 94538

            Visit Website
            (510) 739-3777

            Customer Reviews

            1.16/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            559 complaints closed in last 3 years

            210 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            ASUS Computer International provides motherboards and high quality computers.

            Products & Services

            ASUS Computer International offers: phones, tablets, computers, motherboards, networking, desktop PC's and gaming

            Business Details

            Headquarters
            48720 Kato Road, Fremont, CA 94538
            BBB File Opened:
            3/30/1999
            Years in Business:
            30
            Business Started:
            6/14/1994
            Business Started Locally:
            6/14/1994
            Business Incorporated:
            6/14/1994
            Type of Entity:
            Corporation
            Number of Employees:
            20000
            Alternate Business Name
            • ASUS
            • AsusTek Computer Inc
            • ASUS Service Center
            • Asustek Computer
            Additional Contact Information

            Fax Numbers

            • (510) 797-2102
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            559 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I am filing this complaint due to ongoing issues with ASUS regarding the repair of a device ****** NUC) purchased with a pre-installed RAM and SSD. Despite the device being sent for repair with all internal components intact, ASUS has returned it multiple times in an unusable state, with key components missing. This ongoing delay and lack of clear resolution have impacted my operations and resulted in additional ******************************** RMA Submission (September 13, 2024):Device Serial Number: ************ Device sent to ********************** for hardware repair due to persistent boot errors and freezing issues. The device was shipped with the original RAM and SSD installed.ASUS assigned RMA Number: USKMS90087.Return of Device Without Components (Following RMA):Upon return, the device was missing the installed RAM and SSD, rendering it non-functional. This is the third RMA for this device, and ********************** did not provide any resolution for the missing components.Escalation to ASUSs Office of the CEO (October 1 - October 23, 2024):ASUS acknowledged the error and committed to locating and reintegrating the missing components, with updates every 48 hours. Despite multiple communications, ASUS has failed to return a fully functional unit.ASUS issued additional RMAs without clarifying how the device was being tested without its internal components. No concrete timeline was provided for returning a fully operable device.Request for Replacement Components:Due to delays exceeding one month, I requested comparable replacement parts for the missing RAM and SSD. ASUS has yet to respond to this request, nor have they provided alternative solutions to mitigate the downtime.led with repeated updates that yielded no progress, have left me with an unusable device.Resolution Sought:Provide comparable replacement components immediately.
            Read More
            Read 558 More Complaints

            Customer Reviews

            51 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicholas A

            11/07/2024

            Incompetent isn't even the right word to use. ASUS weaponizes incompetence and plays it to their benefit. I purchased a $700 tablet from them (ROG Ally) in June 2023. I was an early adopter in a product that they seemed poised to knock out of the park. However, as well documented online, their tablet has a nasty habit of frying its SD card reader. After six months of complaints from users, ASUS admitted to the problem and gave it's users an extra year of warranty. However, when my device finally broke last week, I was greeted to the single worst support experience of my life. It's dark pattern after dark pattern from these guys. Their website's chat widget forces you to fill outt a form to contact someone, then (depending on how you answered it) will tell you to just go to Best Buy. They, however, will send you back to ASUS. Once you finally get a human on chat (by filling out the wrong form), they might be at capacity, which forces you to redo the form later. And that's assuming you don't get a "Not Set" error, or an agent who disconnects from your chat. As for the help itself: they agreed to repair the device, which feels inadequate since ASUS admitted it's their fault and have since released a new SKU of the item with the issue solved on it. They refuse any trade-in or upgrade path on the product, so you're basically left to wait for them to repair your $700 device they couldn't be bothered with to design properly the first time around. Awful, *************. I'll be shopping for competitors from now on because it should not be this difficult to get support for a product. Especially when the issue wasn't user error and *they know a lot of people will be reaching out about it*.
            Read 50 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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