Business ProfileforAllbritten Plumbing, Heating and Air Conditioning Services

IN THE MID 2021, I NEEDED A TONE-UP DONE TO MY HVAC, THAT IT WAS DONE BY THE ALLBRITTEN TECHNICIAN AND PAID FOR BY ME. I WENT TO THEIR WEBSITE PAGE TO RETRIEVE MY RECEIPT AND I CAME ACROSS THIS NEW SERVICE THEY WERE OFFERING, CALLED "MAINTENANCE PROGRAM", THAT SERVICE OFFERED A TWICE/YEAR VISIT FROM AN ALLBRITTEN TECHNICIAN TO MAKE SURE HVAC AND HEAT FURNACE WERE WORKING PROPERLY BEFORE SUMMER AN WINTER BEGINS, RESPECTIVELY. ALSO 15% DISCOUNT AND SAME DAY SERVICE IF AND WHEN I NEED IT. AT THE TIME, I THOUGHT IT WAS A GOOD DEAL TO PARTICIPATE, SO A CALLED ALLBRITTEN OFFICE AND PROVIDED MY BANK INFORMATION, WHICH "THEY'D USE TO WHITDRAW $20 FROM MY BANK ACCOUNT ON THE 16TH OF EVERY MONTH... BUT BEFORE THAT SHE DOUBLED CHECK MY NAME, ADDRESS AND PHONE NUMBER. - NO CONTRACT TO SIGN, NO INFORMATION ABOUT EARLY CANCELATION FEES AT ALL - IN A MATTER OF 5MIN. IT WAS DONE! NOW I'M PART OF THE MAINTENANCE PROGRAM!FOR THE FIRST 2 YEARS IT WAS VERY HELPFUL TO HAVE THAT SERVICE. IT WAS GOOD TO KNOW THAT MY OLD HVAC WAS IN WORKING ORDER.BUT THEN IT BECAME REPETITIVE, NO ISSUES, BUT THE TECHNICIAN SPENT MOST OF HIS VISIT TIME TRYING TO CONVINCE TO BUY A NEW HVAC SYSTEM FROM ALLBRITTEN.ON 08/06/2024 A PLACE 2 PHONE CALLS TO INFORM THEM ABOUT MY DECISION TO WITHDRAW FROM THE PROGRAM ONLY, I'D STILL USE THEIR SERVICES AND PAY FULL PRICE FOR IT WHEN I NEED SERVICE AGAIN.THE FIRST CALL "SHE" SOUNDED SURPRISE AND UNSURE, I WAS TOLD SHE'LL HAVE TO CHECK WITH HER SUPERVISOR AND IF I OWED ANY MONEY (?), THEY WOULD CONTACT ME AGAIN.THE SECOND PHONE CALL ANOTHER "SHE", TOLD I"D HAVE TO PAY BACK ANY DISCOUNTS I RECEIVED, WHILE IN THE MAINTENANCE PROGRAM (?!). AGAIN, I WAS TOLD SOMEBODY FROM ALLBRITTEN WOULD CONTACT ME.AFTER THE FIRST WEEK HAS PASSED WITH NO PHONE CALLS, I BECAME WORRIED ABOUT ALLBRITTEN BUSINESS PRACTICES, SO I CALLED MY BANKER, EXPLAINED THE SITUATION AND HE ADVISED ME TO PLACE A "STOP PAYMENT" IMMEDIATELLY. ALLBRITTEN HAS LOST ME AS A CUSTOMER.