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            Business ProfileEye-Q Vision Care Center

            Optical Goods

            Contact Information

            7075 N Sharon Ave

            Fresno, CA 93720-3329

            Visit Website
            (559) 486-2000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 68

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            7075 N Sharon Ave, Fresno, CA 93720-3329
            BBB File Opened:
            2/23/1994
            Years in Business:
            68
            Business Started:
            1/1/1956
            Business Started Locally:
            1/1/1956
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Richard L. Moors
            • Mr. Alan V. Nerenburg, Treasurer
            • Dr. Vivian Kimm, President
            • Julie Cleeland, CEO
            • Ms. Micshel Kalkowski, Community Relations and Special Events Coordinator
            • LeeAnn Erl, Customer Relations Manager
            Contact Information

            Principal

            • Julie Cleeland, CEO

            Customer Contact

            • LeeAnn Erl, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (559) 256-8595
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/13/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Dear BBB, I was mistreated by finance department representative a month ago. I apparently had a balance on file with EYEQ and it was not brought up to my attention timely. The finance representative stated that I was not welcomed back and that as of 5 months ago my bill was referred to ***** ********** Agency and to take it up with them. The bill was from 2013. In 2014 I filed for bankruptcy which apparently included this bill. I suffered two strokes which led to being unable to work thus the bankruptcy. The complaint is with the finance department not willing to provide me in writing a ZERO balance statement. I have contacted them by email directly and outside agencies. I did receive a call from EYEQ advising me to call ***** ********** for clearance! I have that letter but what I want is proof from EYEQ that my account is in the clear with them. I do not want this to happen to me again and do not deserve to be mistreated by finance representative who yelled to me from the top of her lungs threatening to take me to a credit bureau. Eye Q has been disrespectful more than once and I decided I will never visit their office for any more eyecare.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mike K

            12/20/2023

            Extremely long wait times for scheduled appointments. People are having to wait 2-3 hours. This business is overbooking and despite complaints has failed to respond or improve.

            Eye-Q Vision Care Center Response

            12/21/2023

            ****, We appreciate your feedback and the opportunity to address your concerns. Our appointments are comprehensive and include testing as indicated by our medical staff. Our appointments are designed to deliver & interpret test results all in one appointment rather than return for a second appointment. If you'd prefer separating your exam from testing that is always an option for you. In order to best support our patients and reduce wait time, we are actively recruiting new vision care doctors, and had 2 interviews this past week. If you'd like to discuss further, please call me directly at **************. Sincerely, ******************* Senior **************************** EYE-Q

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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