Business ProfileforSoftcom Internet Communications, Inc.

If I could give zero stars I would. Softcom prides themselves on not throttling speeds, yet here we are for the third time on a Wednesday afternoon that my speeds suddenly tank down to **** mbps when I pay for 100. Makes it impossible to work, game or even simply stream Television. It appears we are doing rotating throttling because they can't handle the load. awfully fishy that it always happens on Wednesday afternoon. I have been keeping logs with dates and times and speed information each time there is an issue. Tech was rude on the phone with me last time and insisted that I was wrong. After I called them I suddenly had speeds of 90 after an hour complaining my A** off on the phone, then they wanted to argue that it wasnt possibly true because my antennae "didnt have power" as I am sitting on speed test with them on the phone. My appointment with Unwired cannot come fast enough. At least they guarantee a speed or lower the bill to match.

To Whom It May ********************* you for providing us the opportunity to address the concerns raised in the recent review. At Softcom Internet Communications, Inc.,we prioritize the quality of our service and the satisfaction of all our customers.

Service and Technical Support History: We have proactively addressed reported issues regarding inconsistent speeds and service interruptions. Our records reflect consistent efforts to engage and resolve these issues, including offering multiple onsite troubleshooting sessions and proposing significant equipment upgrades to enhance service quality.Regrettably, our attempts to implement these solutions have faced obstacles,not due to our lack of effort, but due to challenges in scheduling and acceptance of these proposed solutions.

Clarification on Service Throttling: We unequivocally clarify that Softcom does not engage in the throttling of internet speeds. Our commitment is to provide the fastest and most reliable service possible within the existing technological framework of the speed plan. Any extreme fluctuations in speed are taken seriously and addressed promptly by our technical team to ensure service integrity and customer satisfaction.

Resolution Efforts: Despite facing communication challenges,our team has made repeated efforts to reach out, offer support, and provide tangible solutions. We remain dedicated to resolving service issues and have repeatedly extended offers for a complimentary equipment upgrade. These offers aim to significantly enhance service quality but have unfortunately not been actualized due to factors beyond our control.

Moving Forward: We deeply regret any inconvenience experienced and remain steadfast in our commitment to resolving these concerns.We continue to extend the offer to upgrade the service equipment and improve the internet experience significantly. We are also prepared to review the account for any billing adjustments warranted by any service disruptions experienced.

We respect the right to voice concerns and are fully committed to assisting in finding a satisfactory resolution to any outstanding issues. Our team is ready and willing to provide the necessary support to ensure a positive and high-quality internet service experience.

In conclusion, Softcom is dedicated to providing reliable and exceptional internet service. We are eager to move past this misunderstanding and continue to serve our community with the high-quality service they expect and deserve.

Best Regards,

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Vice President
Softcom Internet Communications, Inc.