Business ProfileforSit 'n Sleep, Inc.

I purchased an adjustable bed frame and mattress on 5-6-2024. After many calls and store visits I was allowed to return the adjustable bed frame on 5-18-2024 and it was picked up on Monday May 20,2024. I have lumbar issues and, after watching numerous television commercials showing persons who seem happy with this type of bed frame I thought it might work for me as well. The frame only exacerbated my back problems and so I needed to return the frame.On 5-18-2024 I went into the store after contacting a Supervisor at *********** Corporate Offices as the salesman in the store would only say "there are no returns". Nowhere on my purchase contract does it say "NO RETURNS"! My thought is how do I know if this bed frame is for me unless I try it? I can't try it until I buy it. So shouldn't the customer be satisfied with their purchase? I was able to return the adjustable base for a regular base and box spring. I purchased a regular bed frame and box spring to complete my bed set, so the return/new purchase was done.Today, 5-31-2024 I received my statement from Synchrony for the above purchase and it does not show a credit/return or adjusted balance due, only the original amount. I called the store, spoke with salesman named **** who advised me that the return wasn't received by them until 5-20-24 (which I acknowledged), he would submit the credit/return/exchange immediately. Each and every time I have called to speak with someone from *********** they are very condescending and try to make it seem as if the problem is all mine; that they don't want to be bothered. I will never do business with *********** again! Buyer beware!