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          Find a Location

          Black Tux has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Black Tux

              14600 S Main St Gardena, CA 90248-1917

            • Black Tux

              1515 4th St # B Santa Monica, CA 90401-2310

            • The Black Tux

              2323 N Henderson Ave Dallas, TX 75206-8378

            Business ProfileBlack Tux

            Tuxedo Rentals
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            14600 S Main St

            Gardena, CA 90248-1917

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            Customer Reviews

            1.44/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Black Tux has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Black Tux

                14600 S Main St Gardena, CA 90248-1917

              • Black Tux

                1515 4th St # B Santa Monica, CA 90401-2310

              • The Black Tux

                2323 N Henderson Ave Dallas, TX 75206-8378

              Headquarters
              14600 S Main St, Gardena, CA 90248-1917
              BBB File Opened:
              2/24/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • The Black Tux, Inc
              Business Management
              • Andrew Blackmon, CEO
              Contact Information

              Principal

              • Andrew Blackmon, CEO

              Customer Contact

              • Andrew Blackmon, CEO
              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/15/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I ordered a rental suit on 8/17/24 for a wedding on 10/19/24. The suit was supposed to arrive 10 days prior to the event. The wedding is now in 7 days and they have not sent me my pants for the suit because they say they dont have the pants available and they do not know if/when they will. This is a suit for a wedding party so I cannot just go out and get another suit as I need one that matches the rest of the groomsmen. **************** is not helpful and phone wait times are ******************************************************************************************************************* stock.
              Read More
              Read 10 More Complaints

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Rachel K

              09/19/2024

              Do not rent from them! I have never experienced such unprofessional, unethical, and incompetent treatment from a company. My fiance went and got his tux fitted and ordered in July for our 9/14 wedding. The contract said we would get the tux ten days before our wedding. Eight days out, we never received any communication and called the hotline (you cannot call the actual stores). We were told they "didn't know why it wasn't sent but would be overnighted and it would arrive no later than the next two days." Two days comes and does, no tux. We call again and they said it was still not sent out and they don't know why but it would be overnighted again and be there Tuesday 9/10. Tuesday comes, no tux. Call again and they said, "we PROMISE it will arrive Wednesday, 9/11." I asked what happens now if it doesn't fit? They said it they will overnight new items if needed (sure). We get to Thursday 9/12 STILL NO TUX, lied to over and over again. ***** then "tries" to deliver to The Black Tux store but "no one was there to accept it." So on late Thursday evening, we had to go to the *************** to get it. Guess what? Two items don't fit. We went to Men's Warehouse who saved our wedding and got us a beautiful tux that day just in time for our Saturday 9/14 wedding. No bride or groom should EVER have to deal with this stress and being continuously gaslit and lied to. By the way, Men's Warehouse says this has started happening with Black Tux frequently and they get a lot of panicked brides and ******. Save yourself stress, go elsewhere.

              Black Tux Response

              09/25/2024

              Hi ******, 

              Thank you for providing your feedback and we're sorry to hear about the recent experience.

              We certainly understand the disappointment and the acknowledge the stress caused leading up to your big day. We take full responsibility for the mishap with the delivery and will pass the feedback along to the appropriate teams. 

              We're confirming our team issued a refund back to the credit card on file. Again, we sincerely apologize for the experience. 

              Best,
              The Black Tux 

              Read 8 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

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