Business ProfileforNuVision Federal Credit Union

Since our Federal Credit Union got bought by Nuvision I have spent hours trying to use my money. Their online systems beganwith glitches creating hours of waiting in line as people freaked out that they could not get a person on the phone to solve their problems created by the takeover. So in those first days the line in the bankwas out of the door. Suddenly you could not access your money and no one answered the phone!!!But I was patient.Unfortunately customer support is a roll of the dice, their system is inefficient, but I have been helped by some nice people, but on other occasions it is almost non-existent and is rude. Trying to transfer funds can be a time consuming problem. They advertise services that do not really work (like a royalty program thatis non-existent). Recently I was trying to pay rent using zelle and theNUVISION system froze my account, I had to call to verify my identity and wasted more than 40 minutes, and the service representative helped but was unable to say why my account had been frozen and toldme that I had to wait up to 48 hrs and then hung up the phone. I called back and they told me that there was nothing they culd do and that they do not know why my account wasplaced on hold and that I had to wait 48 hours until someone had the time to look into it. Not having access to your online transfers in the year 2024 is unacceptable, and having to wait 48 hours is unacceptable, so I would not recommend this Credit Union to anyone.

******, thank you for the feedback. We are very sorry to hear about the issues you shared. We apologize for the frustration and inconvenience you experienced trying to conduct your banking with us. A representative reached out to you today and we hope that all of your concerns were addressed. Please know that we appreciate your membership and look forward to serving your future financial needs.