Customer ReviewsforDocVerify Inc

DO NOT USE DOCVERIFY. THEY HAVE SIGNER REQUIREMENTS THAT THE STATE OF ARIZONA DOES NOT HAVE. I just lost a client after spending over 3 hours with them for a Remote Online Notarization. We had to schedule this signing ONE MONTH in advance because the signer is ill and cannot travel. DOCVERIFY DENIED verification to the signer saying they require that an International signer have a US address. She didn't. THIS IS NOT AN ARIZONA NOTARY LAW! Why would a signing platform require something from the signer that the State does not require? I paid $780 for a one year subscription, plus $90 for a digital certificate, plus a $125 setup fee, for this. TOTAL SCAM. The first time I use it- I lose a client based on something that DocVerify requires that the STATE OF ARIZONA does not. DocVerify told me they would issue me some tokens. Issuing credits or tokens does not fix this. This is the ONLY signing (other than a practice signing) I have performed using DocVerify. I FIND OUT I CANNOT USE THEIR SERVICES because I HAVE INTERNATIONAL SIGNERS that do not live in *****************. WHICH IS NOT A REQUIREMENT FOR THE SIGNER. THEY REFUSE TO REFUND MY MONEY. DocVerify said they will issue some tokens and credits. WHAT?! I can't even use their signing platform. If you add in all the tokens I have purchased, I paid over $1,000 for nothing. And DocVerify issues me some tokens? I cannot perform International signings. This is an absolute outrage and I am in utter shock.

I cancelled my account ad they took money again and will not honor my 2022 cancellation and will not refund my payment after cancelling my account a year ago. They are a scam, DO NOT DO BUSINESS WITH THEM.

They are by far the worst and most expensive company I've worked with. They took funds from my account without any prior notification. My annual subscription had ended and without notice that my subscription was ending (which I was not going to renew) or They did not email me asking for authorization to remove funds, they did it. It is in their policy to send a reminder email. They did not! They sent me an email stating that they took the funds, but no early notice. They are crooks. Their business practices are underhanded and sneaky. Their services are below standard. I am seeking legal action and filing federal complaints.

The worst customer service! You cannot talk to anyone on the phone and they have poor billing practices. Stay away and go with an e-sign company that is an ethical company.

"STAY AWAY! NOT RECOMMENDED. SHHHAAADY BILLING"I WOULD LEAVE A MINUS STAR REVIEW IF I COULD. THEY DON'T DESERVE EVEN ONE STAR.This Company is as shady as they come. STAY AWAY! NOT RECOMMENDED! They do automatic renewal with no notification that they will be doing this and storing payment information to do so. Also, there is no reminder that your subscription is being renewed shortly. They tried to charge a card that had become compromised so the payment didnt go through as the card was shredded. Although there was NEVER A REMINDER that renewal was upcoming, they certainly had NO trouble getting a notification to me that the payment didnt clear. As I had several things coming up for renewal around the same time. I quickly added the new card information and hit send. I then realized (under 5 minutes) that I had never used the service and had no intention of paying for another year for a service I was not going to use. I immediately requested a refund. They refused a refund. What a sleazy way to do business. I suggest reading other similar reviews about them. This is a common occurrence with many complaints regarding refunds and poor customer service.