Business ProfileforFirstService Residential California LLC

Complaint *** I am resident of **************. I had fines and waiving discrepency, I contacted *** manager as she was the only point of contact. First time waived 50%, but few of my neighbors got 90% waiver. when asked about this had not answers circled back the procedure that i have not followed. here the point was why was there inequality from resident to resident. Also i followed other resident procedure who got the architectural plan approved without fine. When questioned coming back with same explanation with no proof how fining method is followed or waiving method is followed. when visited the office manager was frustrated and closed the window on face and was not ready to talk. I was not sure if i was questioning the *** or the manager. reported the incident to director of first service. director replied back by email stating what manager did was right as i had sent too many email she was frustrated and that's how they act. As manger was senior as a resident i had to obey what first service manager and director said. But according to california state law i think all the resident should be treated equally for violation fines and waiver.Manager did not respectfully speak. Also director joins the same. if resident has questions whom should we contact

Dear Customer:We received your complaint submitted to the BBB regarding the waiver of fines on your account within the ***************************** and alleged variation of management by staff on this matter.Please note, FirstService Residential (FirstService) is a third-party management company that provides contract management services to ****************************** at the direction of the ****************** of Directors. The Board of Directors are elected officials, who have the decision-making authority to respond to all requests from Members of the Association.Non-submittal of Plans Violation Fine:To address your concerns regarding the $1,000 fine that you were assessed on June 19, 2024, due to non-submittal of plans, please be advised that the current guidelines of the Association require all residents to submit plans for any exterior improvement to their home. This information was provided to all residents through the new home welcome packet as well as email notices, newsletters, etc. These guidelines are in place for all residents to ensure that the architectural beauty of the Bedford community is upheld. I have attached a copy of those guidelines along with the enforcement and fine policy for any infractions to these guidelines.Part of these guidelines is a requirement that all residents install their rear yard on or before 6 months from the close of escrow and that these plans are submitted to the Association for review and approval prior to installation. This is how your situation came to the attention of the Bedford staff. You closed escrow on November 2023 and our system automatically generates violation letters to all residents who have not submitted plans for installation. You were notified in June 2024 of this violation and invited to a hearing of the Board for this violation and fined the stated amount of $1,000 for this violation. We received your correspondence requesting a waiver of this fine in July 2024, which was presented to the Board for their consideration and review. At their August 2024 meeting they formally approved to waive of the violation fee for all residents who submitted plans after installation of their rear yard, which included your property.Our team has tried to explain this process to you and that the decision to waive fines or change policy lies with your board, not management. As mentioned, we have placed this matter on the upcoming October 16, 2024, meeting for further consideration.