Business ProfileforBSH Home Appliances Corp

I am reaching out to file a complaint concerning a defective Bosch 800 Electric Induction Range that I purchased through ***************. The following are the details: Purchase Date: June 23, 2024 Delivery Date: August 12, 2024 Order Number: BBY01-806944871247 Product: Bosch 800 Electric Induction Range ($3676.49)Due to a house remodel delay, I connected the oven to power in early September. Upon first use, I noticed that the display panel became unusually warm, reaching approximately *****F. Concerned about a potential defect, I visited the local Best Buy store (****************************************************************) on 09/04 to request assistance. The store manager, **** *******, informed me that the return period had expired on August 27 and advised me to contact Bosch directly.I promptly contacted Bosch customer service at **************, where I was told that if the display was indeed defective and unrepairable, they would arrange a replacement. A repair appointment was scheduled for October 30, 2024.On October 30, Boschs technician examined the oven but concluded that the warmth of the display was normal, attributing it to heat emitted by the LED. I disagreed with this assessment, as I believe the degree of warmth could indicate a potential safety risk. I requested a replacement, but Bosch declined, offering instead to send another technician, which I declined due to lack of confidence in their solution.Given the significant investment of $3,676, I find it unacceptable to retain a product that may have a manufacturing defect and potentially poses a safety risk. I am therefore requesting either a full replacement or a refund.