Business Profilefor4Seating.com

I purchased from 4seating.com, transaction date 6-21-23, 1 Seatcraft, Vienna model $ ******** theater seating, Gaurdian Protection Products 5 year extended warranty $ ****** and White ***** delivery and set up $ ******. Within 2 1/2 months with the right hand seat in recline position the foot rest with a width of 2' across was tilting by at least 1" from left to right.I called 4seating.com, I was told a new seat would be sent at no charge but it would take 3 months to make and ship. I could not make an appointment with installer until the seat arrived.When the seat arrived here in mid January I called installer to schedule, 4th week in March was the first appointment available. We did work it out to an earlier date in March. Installer came and replaced the 2 seat bottoms. By March 20th 2024 I sent photos of both seats in the recline position laser leveled. The original left seat was perfectly level and the right replaced seat was not only out of level by the same 1" as before and did not recline as far back so the foot rest does go as high as it should, in the upright position the right seat back does not return to the complete amount equal to left seat back by a couple of inches. I called 4seating .com to go over the photos I sent.I was told that it was impossible for 2 seat bottoms to have the same issue. All I could say to customer support and yet here it is..I was connected with *******, customer service supervisor, and was told the same thing, it was impossible..I told ****** the same thing..and yet here it is. ******* put me on hold and when he returned I was told he went to the **** and then the President. Both stating they agreed with *******. After going back and forth, ******* stated all he is willing to do is send another seat bottom and I would have to pay have it installed myself. When asked several times, what happens when the new seat bottom does not fix the issue, I was told not to worry by the time I get it the manufactures warranty is over.