Business ProfileforOakstone Law Group PC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege in their complaints to BBB that the business is charging them without any prior authorization and is refusing to provide refunds. Some consumers state their accounts were transferred to Oakstone without their knowledge resulting in new charges. On May 17th, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints. As of June 1st, 2023, BBB has had no response.
On April 10, 2023, BBB investigated Oakstone Law Group PC’s business practices. This investigation was prompted by the nature of complaints and reviews received by BBB. It's alleged through the reports to BBB that the business fails to communicate the status of consumers’s debt when requested; fails to issue a refund and/or respond to consumer inquiries in a timely manner.
On April 11, 2023, BBB sent the company a Business Practice Inquiry through e-mail to request the following information:
- Provide the company’s physical address;
- Clarify Mr. Scott Eadie’s affiliation, past or present, to any company including, but not limited to The Litigation Practice Group PC;
- Inform the BBB of the ways in which consumers are notified of updates to their existing cases;
- How are accounts being credited for previous payments from consumers who have had their cases transferred to Oakstone Law Group PC;
- Provide a copy of current refund policy in place and who is responsible should their case be transferred;
On April 26, 2023 BBB received an email from the business regarding the requested information per the investigation. BBB had replied to the initial email, however it was no longer active.
On May 5, 2023 BBB made a final attempt to reach the business and send a follow up email regarding the business’ inquiry. BBB also attempted to contact the business by phone, however the number listed on the company’s website, (858) 330-3009, belongs to another entity.
As of May 10, 2023, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact their local Attorney General's Office, file a complaint with the Federal Trade Commission.
Additional business information
On April 10, 2023, BBB requested Oakstone Law Group PC to modify, substantiate, or discontinue claims on their website (https://www.oakstonepc.com/industries-categories/Commercial-Litigation) that read:
“Our team of qualified attorneys will be able to provide valuable insight into how best handle your Case…”
Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
BBB’s Code of advertising 1. Basic Principles of the Code, 1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. 1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
On April 26, 2023, Oakstone Law Group PC replied to BBB's inquiry but did not submit substantiation, modification, or removal of claims made on their website.
As of May 10, 2023 the business has not responded to BBB's request.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 888 Prospect St Ste 200, La Jolla, CA 92037-4261
- BBB File Opened:
- 2/27/2023
- Years in Business:
- 1
- Business Started:
- 1/9/2023
- Business Incorporated:
- 1/9/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Scott Eadie, Managing Attorney/ CEO
- Mr. Dongliang Jiang, CFO
- Contact Information
Principal
- Mr. Scott Eadie, Managing Attorney/ CEO
Customer Contact
- Mr. Scott Eadie, Managing Attorney/ CEO
- Additional Contact Information
Email Addresses
- Primary
- Complaint
Customer Complaints
49 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
30 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Soledad D
1 star10/07/2024
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