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Find a Location

Direct Account Management has 1 locations, listed below.

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    Business ProfileforDirect Account Management

    Student Loan Services

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Minnesota Attorney General's Office vs Direct Account Management
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On February 10, 2023, Direct Account Management entered into an Assurance of Discontinuance with the Minnesota Attorney General's Office. The Assurance settles allegations that the business marketed, sold, and provided goods or services related to the repayment of student loans, offered to provide advice, or offered to act or acted as an intermediary between consumers and the U.S. Department of Education or its federal student loan servicers in order to reduce or eliminate student loan debt, without first becoming registered with Minnesota’s Department of Commerce, performed and imposed charges or received payment for debt settlement services without first executing written debt settlement services agreements without first performing all of the services it agreed to perform, misrepresented its services or created the likelihood of consumer confusion or misunderstanding regarding its services. The business is ordered to pay $20,063.12 in administrative penalties and shall pay a civil penalty of $10,000.00. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. 

    This action is final.
    See all additional business information

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers student loan services.

    Business Details

    Location of This Business
    25231 Paseo de Alicia, Laguna Hills, CA 92653-4645
    BBB File Opened:
    7/3/2019
    Years in Business:
    5
    Business Started:
    9/1/2019
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Joseph Boylan, Owner
    Contact Information

    Customer Contact

    • Mr. Joseph Boylan, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brittney E

    1 star

    03/10/2023

    As soon as Direct Loan Management took over my student loan I wasn't able to reach anyone. I called and emailed my loan advisor ***** with concerns I had regarding misinformation I was told. She did not return my calls or emails, but reached out a year later to recertify my PSLF. I returned her call and she told me that they DID NOT submit my PSLF recertification when I initially enrolled a year ago. I'd been making payments toward my loan forgiveness for about 5 years before they started managing my loan and now that has all gone down teh drain and I have to start from square one. In order to recertify my PSLF this year, I was told that they charge a $249 fee. I asked what the fee was for and was told "this is what we do for a living." I just recertified for PSLF myself (something I'd already done at least 5 times) and it took less than 30 minutes to complete on the studentaid.gov website. I'm hoping that once my loans are transferred to Mohela I'll be done with Direct Account Management completely.

    Direct Account Management Response

    03/13/2023

    Hi ********, we apologize there seems to be so much confusion, we have never received this type of feedback before. We had attempted to call and email you several times before renewal date, but did not get a response. You would never start from "square one" so we don't follow that issue - We did try patiently explaining your program will continue as planned but it seems you lost patience and ended the call. If you wish to revisit we are happy to assist you and clear up any confusion. Thank you!

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