Business ProfileforBull Outdoor Products, Inc.

This was the email initially sent to the company. The Grill was purchased through SCP however I have not gotten assistance from them and ultimately it is Bulls product. I was responded with I need to do exchange through SCP even after I explained I have not had luck with that and I am needing Bull to back up their warranty for defective manufacturing and they fail to help me and Ive been dealing with this for over a year now and Im shocked nothing has been resolved. Keep in mind I spent thousands on a grill I cannot use because now it is a safety concern and due to that even if repaired it has also damaged the lid of the grill due to the extremely high temperatures so no I wouldnt be okay with repairs at this point given the fact it showed issues right away and has now even caused cosmetic damage as well. Email will be below this. And this is the ticket number I have with Bull ***-BVGTK-298 I am not okay with the performance of the grill and I have had it less then a year. The food does not cook evenly. I have had instances the k**** get extremely hot to the point it cannot be touched and thats concerning and flare *** as well that have now caused damaged to the grill. I have also experienced a burner not lighting at some point. Given the fact that this grill itself guarantees it does not have the problems I just described I am sure it is a manufacturer defect and I am looking to get it replaced and I'll return the defective one. Please let me know how we can proceed with this. I do not want to be told I need to replace parts because I am not okay with keeping a grill that is defective out of the box and company needs to take accountability. I hope an exception is made given the fact I have not had this for long and I received it in this condition. I dont want to have a hard time with the solution I am asking and I believe it is the right thing to do.