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            Business ProfileThe Long Beach Independent Press Telegram

            Newspaper

            Contact Information

            5225 E 2nd St STE 400

            Long Beach, CA 90803-5326

            Get Directions
            Visit Website
            (562) 435-1161

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            5225 E 2nd St STE 400, Long Beach, CA 90803-5326
            Alternate Business Name
            • Press Telegram
            Business Management
            • Ron Hasse, Publisher
            Contact Information

            Principal

            • Ron Hasse, Publisher

            Customer Contact

            • Ron Hasse, Publisher
            Additional Contact Information

            Fax Numbers

            • (562) 499-1474
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            My grandmother just passed away. On revieweing her bills, we found that the Long Beach Press-Telegram was charging her 5 times the posted (non-promotional) rate for subscription, apparently banking on her not noticing the gouging. She died a few weeks into a 26 week prepay they had given themselves, so we called to cancel and get a prorated refund. Their reply was "I'm sorry there's nothing we can do" -- quite the cop out. Their business model seems to be to scam old people.This is for ************** at ***************************************, Long Beach, ** *****
            Read More
            Read 12 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nicole E.

            02/26/2023

            This newspaper company has been charging my 87 year old grandmother over $1400 for a year subscription while my other grandmother is paying $600 for the year despite them both having this newspaper plan for the same amount of time and living within a mile of each other. They are extorting old people out of their money and taking advantage of the elderly. This is pure abuse and is unacceptable. When we called, they told us they refused to drop the prices and were not accommodating at all. This is NOT how you treat the elderly who have been a customer for decades! Absolutely disgusting! I would post the pictures of the bills which I have but there is no spot to attach photos. I am deeply disturbed by this newspaper company and feel terribly for my grandmother who is on a fixed income, is deaf, battling health issues, and can no longer leave the house. So so disgusting.

            The Long Beach Independent Press Telegram Response

            02/28/2023

              We have reached out to the customer now to find resolution to the pricing issue at hand.  

            The Long Beach Independent Press Telegram Response

            03/01/2023

            As of 03/01/23 We have connected with the customer and have resolved the issues mentioned in her filing.

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