Business ProfileforFox Rent A Car

Fraud, Fraud, Fraud. Stay well clear of Fox Rental Cars at ****************I rented from Fox at *************** from Oct *****. At check-in, I was asked by their ***resentative called ****** whether I wanted to upgrade the mid-size SUV I'd rented through Expedia to a Jeep Wrangler, which I declined. Later, when signing the printed contract, ***** crossed the upgrade charge out and confirmed that I would not be charged anything extra on top of what I paid Expedia When I went to pick up the car downstairs, it was confusing as the *** *** in the garage offered me a Jeep Wrangler, to which I said no. He then offered me a Jeep Grand Cherokee, which I said I had not reserved, but he said it was at no extra cost. As such, I took the car.However, when I returned the car, I was charged a $320 upgrade charge (including taxes), which I disputed. The location Manager offered to 'split the difference', but I said I wanted a full refund as I had declined the upgrade. As I had a flight to catch, he told me to call ****************/Billing to request a full refund, but when I did so multiple times, they said they had to get approval from the same local Manager, who declined. **************** also said the Manager would call me to discuss the claim, but he never did despite multiple follow-ups. When finally I called **************** to say I'd settle for the 50% refund I was originally offered, as I was tired of following up, I have not heard anything further from them or received a ************** on multiple websites that unfortunately I read after my experience frequently refer to dubious and misleading selling practices from Fox Rental Cars and often the same ***resentative ****** that I dealt with. I have never had this experience before despite renting many cars from more well known global companies over the years and I would NEVER rent from *** again. Their practices are fraudulent and customer service non-existent. Buyer beware !!!!!