ComplaintsforSlickdeals, LLC

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  have unsubscribed from all slick deals emails multiple times but they continue to email me multiple times per day. Please investigate this scam

  Business response

  05/20/2024

  Hi ******!

  I am sorry that you had a bad experience with our emails. We take unsubscribe requests very seriously.

  I looked into it, and ensured that your email is fully unsubscribed from any and emails.

  If somehow you are still receiving them, can you please send me a screenshot of the most recent one to *********************************** and I will make sure we catch any of the ones that have slipped.

  Thank you, and once again, sorry for a bad experience.

  Vitaly.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  For reasons that I don't understand, my personal email address has been added to SlickDeals and I receive numerous unwanted emails every day. I have unsubscribed dozens of times, with no success. I have also filed a note with SlickDeals asking that they permanently remove my email address, to no effect. I would like to be permanently removed from their email distribution list.

  Business response

  05/20/2024

  Hi *******!

  I am sorry that you had a bad experience with our emails. We take unsubscribe requests very seriously.

  I looked into it, and your email is showing "Unsubscribed" in our system, which means you should not be receiving any emails at all

  If somehow you are still receiving them, can you please send me a screenshot of the most recent one to *********************************** and I will make sure we catch any of the ones that have slipped.

  Thank you, and once again, sorry for a bad experience.

  Vitaly.

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have unsubscribed from all slick deals emails multiple times but they continue to email me multiple times per day. Please investigate this scam.

  Business response

  08/29/2023

  To whom it may concern,
  Its regrettable that you had this experience of not wanting to see anymore emails from Slickdeals, but were unable to make that happen by unsubscribing.
  We see that you've made the request to be removed from the newsletter mailing list, and although it was in the process of taking effect, we've manually reviewed the request and removed you from the list. Please let us know if this did not resolve the issue.
  Thanks for being a Slickdeals shopper!
  
  

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They do not let me unsubscribe from theyre emails!! Ive tried many times and when clicking on unsubscribe it takes you to a complete different page! They sent lots of annoying emails and unsubscribing shouldnt be so difficult!!!!!

  Business response

  08/29/2023

  To whom it may concern,
  Its regrettable that you had this experience of not wanting to see anymore Slickdeals emails, but were unable to make that happen by clicking unsubscribe. We have reviewed your request and taken steps to manually unsubscribe you from the list to which you had subscribed. Please email us at support@ if this hasn't resolved the issue.
  Thanks for being a Slickdeals shopper!
  
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have unsubscribed to all emails from Slickdeals, multiple times. I have been taken to pages that say that I have been unsubscribed. However, I continue to get emails every single day from Slickdeals. Please unsubscribe me from all emails.

  Business response

  03/14/2023

  We investigated this matter and confirmed that the user is unsubscribed from all ********************** emails and has not received any emails since February 22, 2023, which corresponds with the date that this complaint was submitted.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  slickdeals.com, on their front page 11-20-2022, offered a $10 target giftcard for installing their extension.***************************************************************************************** extension needed to stay installed for 30 days and the $10 gc would be received after another 30 days. I correctly installed the extension on 11-20-2022 thru the promo link. I have NO adblockers nor VPNs.I left it installed for over 60 days. I never received the Target giftcard. I contacted slickdeals with this info and they replied on 2-6-2023 they would send the giftcard. "Please allow our accounting ********* time to process your gift card and a member of our team will notify you when we have done so."A few days later, slickdeals support wrote "Upon further review by our team, we have confirmed you have multiple accounts which has disqualified you from the promotion. As a result, a gift card will not be issued. Your ticket will be closed at this time."I never have had another slickdeals account since opening my account in 07-19-2006.I replied to slickdeals support:On April 22, 2020, I had recommended slickdeals to another person, helped him open his account, and, in 11-2022, recommended this offer to him, and helped him complete it. He is not very web-fluent so I helped him. That DOES not make it my account Slickdeals replied on Feb 7, 2023, 3:47 PM (8 days ago)Our record shows otherwise, and we are unable to issue a gift card. Your ticket will now be closed at this time I asked Slickdeals support to explain, and offered to provide identification of my identity. I contacted the other person I had helped and he offered to supply his identity documentation also. Their only reply was "We will no longer be addressing this issue "I request the $10 Target giftcard as I was informed I would receive on 2-6-2023.

  Business response

  03/14/2023

  The customer submitted a support ticket on 1/30/23 and the Slickdeals team responded on 2/1/23 informing them that we need to conduct further research. On 2/7/23, we informed the customer that they did not qualify for the Target gift card promotion since they appeared to have multiple Slickdeals accounts. Per the terms of the offer, if we suspect that you are using multiple Slickdeals accounts to participate in the Offer, we reserve the right to immediately disqualify you from the Offer and/or suspend your Slickdeals account(s).
  
  We appreciate the customers truthfulness in providing information on how she helped another Slickdeals user set up an account and install the extension from the same location. Given this customers loyalty and contributions to Slickdeals since 2006 weve made an exception and are issuing the $10 Target gift card.

  Customer response

  03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Slickdeals advertises to award $10 target gift card on installing slickdeals extension and using it for ************************************* November 2022, and I haven't received the gift card since. **************** just tells me that their records indicated the extension was not installed which is incorrect.

  Business response

  03/14/2023

  While the customer installed the ********************** extension in November 2022, our records show that it was not installed via the promotional link to be eligible for this offer. With that said, weve decided to make an exception in this case and pay the customer to thank them for their loyalty and using the Slickdeals extension.

  Customer response

  03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope to receive the promised reward soon.
  
  Sincerely,
  
  Dongbin Min

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Slickdeals offered registered users a $10 Target gift card if they installed the Slickdeals extension and used it for 30 days. ************************************************************************************** I installed the Slickdeals extension directly from the promotion page on 11/20/22 using the red "Add Slickdeals to Chrome" button, and used it for 30 days, as required. However, I did not receive the promised $10 Target gift card. When I reached out to Slickdeals customer service on 12/28/22, I was told that "the extension was not installed via the promotion which has disqualified you from receiving the offer for the Target Gift Card." Slickdeals' response is obviously nonsensical, because, as stated, I installed the extension directly from the promotion page. However, requests for reconsideration have been fruitless. Consequently, I have no choice but to reach out to BBB for assistance.

  Business response

  03/14/2023

  The customer submitted a support ticket on 12/28/22 and the Slickdeals team responded that same day informing them that they were not eligible since the Slickdeals extension was not installed via the promotional offer link. Our team informed the customer again on 1/4/23 and 1/9/23 that they were ineligible. Additionally, even if the Slickdeals extension had been installed from the promotional link, the customer failed to meet the usage requirements to redeem the offer since they only had 3 days of usage during the 30-day promotional period.

  Customer response

  03/15/2023

   
  Complaint: 19325656
  
  I am rejecting this response because: The business' response is not consistent with the terms of the promotion.  I installed the extension via the promotional page.  Additionally, the terms of the promotion do not contain any minimum usage requirements.  The business is attempting to evade the terms of the promotion by making up additional requirements retroactively. The business' conduct in this matter is unethical.
  
  Sincerely,
  
  ***********************

  Business response

  03/29/2023

  Our team revisited the data and confirmed that the customer did not install the ********************** Extension via the promotional offer link. However, we've decided to make an exception in this case and issue the Target gift card since the offer's language of "keep it installed for 30 consecutive days" could be more descriptive and will be updated.

  Customer response

  04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 17 I placed an order on **** using the slickdeals extension to receive 5% back on my order. Slickdeals is the only extension I have on my desktop computers browser. I clicked the activate button on the extension it opened a second tab briefly and then that tab closed and then the extension said cashback activated. I proceeded to checkout with my order of $4200.00 and I paid and I took a screenshot of the order complete page with the extension still saying cashback activated.I never received the cashback. I do not even believe they have people actually look because all the replies I receive are just generic responses and none ever reference anything I actually write. They said the transaction was not recorded and that I would not be receiving anything unless they receive a reply from **** saying they get credit.I find this completely unacceptable, they lore you in with promises of cashback and then just deny it. I could have used rakuten on my laptop to place this order and it would have only been 2% but it would have still been over $80 but I trusted slickdeals as they promised $100 since that would have been the *** received on a single order.What gets me is I placed another order then very next day on **** with slickdeals. Did the same thing and it was somehow captured. I am guessing because it was only and order of $150.Here is the order # from my original **** order:Order number: ************** Total: $4,200 The email associated with the slickdeals is same as I put on this complaint but I will paste it below as ************************ I am also attaching the same image I sent to slickdeals showing that the extension showed cashback activated. I do not know what else I could have done. I trusted what I saw. I use no adblockers or anything that should have caused any issues with this cashback extension and I want the $100 it said I would get from this large order I placed.

  Business response

  01/11/2023

  We appreciate this matter being raised to our attention. The complainant has an active and open ticket that our customer support team is working on. The complainant submitted a ticket on 12/20/22 and our team informed them on 12/29/22 that their order did not track in our system, and as a result, they might not be eligible for cashback rewards. We reached out to the merchant to verify the transaction and to confirm whether the order will be attributed to Slickdeals. This was communicated to the complainant, and we are currently awaiting a response from the merchant and will follow up then.

  Customer response

  01/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They contacted me and said that even though I provided a screenshot showing the extension said it was activated (I have more screenshots throughout the whole checkout process) I am not eligible for the money. They offered no explanation to my screenshot showing active they just reply with the same message that **** has no record of the transaction with slickdeals which is a lie. What else could I have done? I used the extension as instructed, I had no ad blockers or other cash back extensions and yet it is still my fault. I have used slickdeals for years and I know they have made a lot of money off me and the hundreds of friends and family I referred through stuff we have bought with their monetized links. There are too many other deal sites that can be used to not have to be taken advantage of after years of loyalty.

  Business response

  01/26/2023

  We determined that the complainant had an ad blocker in place when they transacted, which is why the data was not captured in our system and the reason it was not attributed to Slickdeals as a valid transaction for cashback. We've decided to make an exception and issue cashback payment to the complainant on account of their loyalty. Our support team is reaching out to the complainant to make sure they know that they need to whitelist both the Slickdeals website and Slickdeals Extension to ensure cashback gets credited to their account for future transactions.

  Customer response

  02/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that if they do send the $100 credit as they have said the resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Terms & Conditions wrtten on Slickdeals page(link below) "Once you download the Extension and keep it installed for 30 consecutive days, we will send a link to the email address registered with your Slickdeals account in approximately 7 to 10 days for you to redeem your prepaid gift card. " *********************************************************************************************************************************************************************************************** I installed the Slickdeals browser extension on September 18, 2022 and never uninstall it,but Slickdeals didn't issue the $10 ********** gift card as they promised.

  Business response

  01/30/2023

  Business Response /* (1000, 5, 2023/01/12) */ We appreciate this matter being raised to our attention. We investigated and found that the complainant did not fulfill the usage requirements of the promotion. However, we have decided to issue the ****** GiftCard reward and our team is following up with the complainant to do so. Consumer Response /* (2000, 7, 2023/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved.Thank you so much.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩