Business ProfileforInsert Name Here LLC
At-a-glance
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Business Details
- Location of This Business
- 6600 W Sunset Blvd # 235, Los Angeles, CA 90028-7160
- BBB File Opened:
- 6/25/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tambra W
1 star02/03/2024
Insert Name Here LLC Response
02/05/2024
We sincerely apologize for the inconvenience you experienced with your recent purchase. We value your feedback and take your concerns very seriously.
Regarding the credits, we understand the frustration this must have caused. Our intention is always to provide exceptional service, and we regret that we fell short of your expectations in this instance. Upon checking with our team, it appeared the two refunds did go through on our end; however, after you mentioned the credit was not there we initiated another refund. We have flagged the issue with our team and are committed to ensuring that such errors do not occur in the future. We're glad to hear that the credits were eventually resolved, albeit after unnecessary delay.
We strive to make our return process as seamless as possible, and we regret that this was not your experience. We did ask for a photo of the product for the return, but did not receive a picture. We would like to make things right for you. Please reach out to our customer service team at ******************* so we can assist you with the return process and provide any necessary support.
Again, we apologize for any frustration or inconvenience this situation has caused. We value your business and hope to have the opportunity to regain your trust in the future.
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