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            Business ProfileCalifornia Baby

            Wholesale Toiletries

            Contact Information

            5933 Bowcroft Street

            Los Angeles, CA 90016-4301

            Get Directions
            Visit Website
            (310) 815-8201

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5933 Bowcroft Street, Los Angeles, CA 90016-4301
            Years in Business:
            29
            Business Started:
            4/10/1995
            Business Incorporated:
            4/10/1995
            Type of Entity:
            Corporation
            Business Management
            • Sue Farr
            Contact Information

            Principal

            • Sue Farr

            Customer Contact

            • Sue Farr
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a large bottle of refill soap from California Baby that was delivered in late April 2023, and paid over $200 for it. It was order number ******. The soap bottle was stored at normal temperature on a shelf along with many other toiletries, and it exploded leaking soap all over the cabinet and dripping down the walls behind the cabinet and the floor. No other toiletries exploded, just this one, so there must have been something defective with the bottle. I tried calling California Baby and have never been able to reach anyone by telephone. I emailed a couple of times and did receive an email reply in August 2023 promising to send a replacement bottle of soap. The replacement bottle never arrived, and all of my subsequent emails have been ignored. I would like either a refund or a replacement bottle of soap.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Barbara W

            03/24/2024

            I used their product once. The scent was offensive and made me sneeze. They refused to give me a refund or partial refund after returning it. Very poor customer service.

            California Baby Response

            04/01/2024

            Hi *******, we appreciate your feedback. We do offer store credits or refunds for returned products. I would suggest returning your  product so you can try our unscented products.

             

            Here is more info from our posted return policy:

             

            -For unopened products with safety seal intact - we are happy to issue you a refund once the products are returned to us. 


            -For opened/used products - we will email you a store credit once the products are returned to us. 

            *************************************************************

            Read 1 More Customer Review

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            BBB of Los Angeles & Silicon Valley

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