Business ProfileforNetflix, Inc.

I've been a customer since 2010. There's been times over the years where I questioned the value of the content and contemplated canceling, but I always ended up keeping the service continuously until yesterday. Yesterday I discovered how much Netflix values me as a long time customer (hint, they don't). Like millions of others I attempted to tune into the live event for the ***** vs **** fight and received continual buffering, errors, or when it actually did work - horrible quality streaming. I get it, sometimes companies miscalculate needs and things like this happen. I resolved myself to handle the issue the next day by attempting to contact chat support and basically received a "We're too busy, try later" and the chat button was not *********, I looked up support phone numbers and called. There was an estimated 5 minute wait, actual wait was 10 minutes. That's fine.What isn't fine is the response that I received from the support ******** the start of the call, before me giving any of my account information I just stated "I'm upset with the experience that I paid for and what is your response?"Essentially the response was "We're sorry, we're researching and will do better next time"I didn't feel that was enough and asked for concessions on my account since I didn't get what I pay for. After giving my info, the agent stated "I see you have an old account, there's nothing I can do. We apologize for the experience"I pressured further and received the same *********** a nutshell:Netflix doesn't care that I've been with them since 2010?They don't value me and my $15.49/mo account?The official response is equivalent to "my bad, we're sorry"This response coupled with the seemingly long periods of time between 'good' content made me choose to leave Netflix as a customer as of 11/16/24. Had the response been a refund of the month and/or concessions for a few months, I might have reconsidered. That wasn't on the plate, so I'm gone to better platforms.