Business ProfileforManhattan Beach Toyota

I bought a 2024 Toyota Sienna from this Manhattan Beach Toyota dealership with an agreement at sticker price. I specifically told them that I didnt want any markup or extra warranty and when I got there the salesman, *******, was very straightforward with pricing. Still, the finance person was trying to sell me several kinds of warranty. I refused everything but they still sneaky put a tire and wheel warranty for $1100 into the contract. I have struggled with the refund process and hassle for almost a month and still dont know when I will receive my refund for the unauthorized charge of this warranty. If I had known this was tricky, I wouldnt have bought a car from this place.

Dear Better Business Bureau,We are writing in response to the recent complaint filed by Mr. ************* concerning the inclusion of a warranty on his vehicle that he did not authorize. We take all customer concerns seriously and strive to provide clear communication and resolution.After reviewing the matter, we have taken the following steps:We immediately canceled the warranty policy that was in question to ensure that no further charges or complications would arise.Since the car is financed, the refund check was issued to Toyota Financial, which is standard procedure in such cases.I personally spoke with Toyota Financial, and they have confirmed that while the check has not yet been processed in their system, it will be reflected soon. Once processed, Toyota Financial will issue the refund check directly to Mr. **************** sincerely apologize for any misunderstanding or inconvenience this situation may have caused. We are committed to resolving the matter as quickly as possible and appreciate Mr. ************** patience.If there are any further concerns or questions regarding this issue, please feel free to reach out to me directly.Thank you for your attention to this matter.Sincerely,****** **** *********************************** Name][Phone Number][Email Address]This response emphasizes accountability, explains the steps taken, and apologizes for any inconvenience. Let me know if you need any changes!Dear Better Business Bureau,We are writing in response to the recent complaint filed by Mr. ************* concerning the inclusion of a warranty on his vehicle that he did not authorize. We take all customer concerns seriously and strive to provide clear communication and resolution.After reviewing the matter, we have taken the following steps:We immediately canceled the warranty policy that was in question to ensure that no further charges or complications would arise.Since the car is financed, the refund check was issued to Toyota Financial, which is standard procedure in such cases.I personally spoke with Toyota Financial, and they have confirmed that while the check has not yet been processed in their system, it will be reflected soon. Once processed, Toyota Financial will issue the refund check directly to Mr. **************** sincerely apologize for any misunderstanding or inconvenience this situation may have caused. We are committed to resolving the matter as quickly as possible and appreciate Mr. ************** patience.If there are any further concerns or questions regarding this issue, please feel free to reach out to me directly.Thank you for your attention to this matter.Sincerely,****** **** *********************************** Name][Phone Number][Email Address]This response emphasizes accountability, explains the steps taken, and apologizes for any inconvenience. Let me know if you need any changes!We are writing in response to the recent complaint filed by Mr. ************* concerning the inclusion of a warranty on his vehicle that he did not authorize. We take all customer concerns seriously and strive to provide clear communication and resolution.After reviewing the matter, we have taken the following steps:We immediately canceled the warranty policy that was in question to ensure that no further charges or complications would arise.Since the car is financed, the refund check was issued to Toyota Financial, which is standard procedure in such cases.I personally spoke with Toyota Financial, and they have confirmed that while the check has not yet been processed in their system, it will be reflected soon. Once processed, Toyota Financial will issue the refund check directly to Mr. **************** sincerely apologize for any misunderstanding or inconvenience this situation may have caused. We are committed to resolving the matter as quickly as possible and appreciate Mr. ************** patience.If there are any further concerns or questions regarding this issue, please feel free to reach out to me directly.Thank you for your attention to this matter.Sincerely,****** **** Customer Relations Manager