Business ProfileforSkylar Body, Inc.

I signed up for the scent club subscription in June. On August 9th I canceled the subscription and received a confirmation email confirming that my subscription was canceled. On September 3rd I was charged $24.95 ($4.95 for shipping) for the September subscription scent and on September 4th the order shipped. I didn't notice until September 11th when checking my credit card statement for something else. I checked my account page on ********************** and it showed that I had no current subscription. I immediately reached out to Skylar Support through email. They have no phone number listed and list no way to contact them except through email. So I emailed them explaining the issue and even attached a copy of my cancelation confirmation email. They responded the next day and apologized but said that I was still signed up for a subscription, they made sure it was now canceled, and I could set up a return once it's arrived through their return link. The return link will not refund the $4.95 shipping fee. So I have to pay for their mistake? I have just responded to their email saying this is unacceptable and reattached a copy of the cancelation confirmation email. Why should I have to wait a week for the product to show up while they keep my money that they essentially stole from me and then not fix the issue until I send the return and once again wait a week for them to receive before they will refund only some of the money they took from me? I'm still waiting on a response and for the product I didn't order to arrive but I'm planning on doing a "return to sender" on the package and disputing the charge with my credit card company. I would not recommend signing up for a subscription service with Skylar.