ComplaintsforAuto Resources, Inc.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  bought a used car from ****** auto recourses on July 17, 2024, they called me to get a break, light inspection. I ask why they and they did not know. i investigated and found out the car had a salvage title. I was not informed the car had a title salvage title. I tried to talk to them about it and they just keep telling me that they don't sell salvage car. Well, they did and don't care, all they say that it's not their car and its between me and the bank even though there the ones that sold me the car. Need help.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 8/6/24, I took my 2013 VW Passat to **************************** on ********************* in ****** to check out the car because the coolant light came on and the temperature gauge would jump around. **** (a person that works there) and I agreed that I would bring the car in at 9am for a diagnostic check. At 6pm that evening, I hadn't received an update or any contact from Poly or the shop about the car so I called him and asked him if the service was completed. He informed me that he was no longer at the shop- it was now closed and he was off work. The car didn't have coolant in it and I would need to bring coolant for them to perform any diagnostic tests on the car. In addition, he told me that he planned on keeping the car overnight, that he had told me so when I dropped it off and I would not be able to pick it up until the next morning. This person NEVER told me that he was going to keep my car overnight. He said he would do a diagnostic check and call me with a determination. Then later told me that he never did the diagnostic check because I needed to bring coolant to the shop first. When I protested- he told me that I was confused and that he didn't have to deal with my s*** and hung up on me. The next morning, my husband and I went to pick up the car. **** suddenly described the situation as "a big misunderstanding" to my husband and said they'd be happy to add coolant to the car but they would have to charge me for it. I declined further service or inspection and my husband instructed him to bring me my car. **** then threatened that he would report that I went against his advice by taking the car from the shop to the insurance company that covers the extended warranty that I paid for- therefor voiding my warranty and preventing me from having any repairs covered from another shop in the future. This was threat came after he admitted that he did not complete a diagnostic test because I needed to bring coolant to the shop before one could be performed.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 06/25/2024 I financed a car with auto resources, ******************* said he would give me a good deal. He purchased my car telling me he wanted it for himself we took my car to his residence stopped by **** of America he gave me ****** in another office papers were being sent to my phone I explained I could only pay ****** monthly. After reading paperwork I seen ***** for Ally on a ****** car. Had accident on 06/28/2024 and have not seen car since. On 07/15/2024 auto resources took ****** from my checking acct im on disability.

  Business response

  07/21/2024

  Hello, 

  I'm not sure what  this customer is expecting  she owes the differ down payment we swiped the card per our contract agreement. When she got into an accident after she purchased the we send her our tow guys contact and he towed the car to our body shop. We have tried to call her several times for her to approve the body work but she has yet to reply. 

   

   

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  THESE PPL REALLY DON'T CARE ABOUT HELPING U REGARDLESS LIE ALOT & SCAM ON U TAKE UR MONEY BUT IF THERE'S AN ISSUE IN GENERAL OR UNABLE TO PROCEED WITH VEHICLE JUST BECAUSE NO DL BUT DO HAVE A VALID LICENSED ************ MAKING A BIG DEAL NOT LETTING US TAKE THE VEHICLE AFTER THEY TOOK DOWN ***** & REFUSING 2 REFUND IT BACK. ONLY REASON I GAVE AR ANOTHER CHANCE WAS BECAUSE SUPPOSEBLY THE MANAGER "*****" REACHED OUT & SAID HE WAS GOING TO HELP ME GET ANOTHER VEHICLE WELL DON'T LOOK LIKE IT SINCE HAD ENDED UP ON BAD TERMS DUE TO AR TRYING SELL ME A FAULTY LEMON VEHICLE IN DEC, 2023 & REFUSED TO GIVE ME ALL OF MY REFUND KEPT $500. DON'T BOTHER WASTING UR TIME CUZ THEY WILL ******** & TELL U OTHERWISE GO TO A REAL DEALERSHIP WHERE U'LL B RESPECTED & TAKEN IN CONSIDERATION VALUE UR ********* HARD EARNED MONEY.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from this place April 2022. The car had many issues involving the transmission being replaced 2 times with in 6 months of owning the vehicle, I spent 2 months with no vehicle. Continuing to pay for the loan to keep my payments up to date while the car was left in a shop for the transmission to be replaced two times. I spent over $300 in car rentals while waiting for this vehicle to be repaired while making payments. I was a single mother with two boys to soley care for and I needed to rent a car to keep my employment and my sons appointments. January 2023, the car was totaled and I still continued and still till this day pay for the loan and kept up to date. 08/14/2023 I asked my gap insurance to cancel the coverage as it was no longer needed. As this was processed back in 08/14/23 , the dealership received this notification and I called to confirm. Unfortunately after many attempts to call and ask for the woman who does these refunds. Still to this day, she or they have no given me my refund for the cancellation for the gap insurance. I am seeking to have this rectified and for them to make things right. It should have not been this long, after they put me through h*** with the car not working and me needing to use my savings for the rentals while they replaced the transmissions two times and left me no choice as they kept the car the day I purchased it for an additional 2 weeks to work on it before I got it. Which I was not able to give this car back as it surpassed the 3 day or 250 mile (which ever came first) return time frame. They never want to get back to me for my refund or make it right for the car and trouble I had. They also promised. On the legal paperwork to replace a certain part as one of conditions they would hold up on their end and informed me after 3 months they could no longer get the part but never offered money to do it on my behalf. I am seeking for the loss of income from the times I had to call out of work for this.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi. I used to be an employee for this dealership so I ended up buying a car from them not only did I work there but my little brother also worked there so I felt confident in my purchase. Why would the dealership do their own employee wrong? Well they did I want to trade my car in and *** in ****** told me the car was salvage title. I called AR they assured me it wasnt salvaged. Fast forward. Ive been in the market for a newer C43 Benz and I currently work at dealership now, so my owner agreed to list the car on our dealership We reconed the vehicle to get it to dealership spec and the day it was being listed the car came back salveged title. Ive been in contact with Auto Resources they assured me they would help me out considering I was a pre-employee and I still have a family member who works there so I believe them silly me.Today I called and I said please just pay my car off. I dont want to *** I dont want no money just please help me out. He told me the *** so here I am now Im requesting my complete down payment all the money towards the car that I paid and for this to be off my credit. It comes back salvaged on car fax and they guarantee one year buyback.When I bought the car, I was told it was severe damage thats fine. It was a commuter, not salvaged I got a good deal on it and went on my day. As I stated above, I was never informed the car salved title I believe they screwed me over as they have done to multiple customers I can see the reviews I did not want to go this route. I wanted peace and they wanted war. They left me no option can you please help me.

  Business response

  03/28/2024

  Hello,

  This customer has reached out to us and we are in the process of finding a solution. 

  Customer response

  03/28/2024

   I am rejecting this response because:
  
  I comprehend your preference for the matter to remain active until resolution is achieved, and I duly acknowledge your commitment to ensuring a comprehensive solution.

  Business response

  03/31/2024

  We are working on resolving this issue .

  Customer response

  04/04/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car on 02/04/2023 and 5 days after purchase we started having problems with it. The car started smoking from under the hood and making a rattling noise on the driver's side of the car. We contacted the dealership which took them 2 weeks to get back to us and was told that we need to take it to the ****** dealership and that the warranty will cover the issue. We took the car to the dealership on 03/08/23 and they kept the car for about a week waiting on the warranty to get back to them. Warranty did not want to cover the issues saying that we were sold the wrong warranty. We picked up the car and tried getting a hold of the sales person from ****** Auto Resources but he was never available to speak with and no one else seemed to be able to help. After many attempts trying to talk to him, he finally returned our call and we told him that the warranty did not want to cover the issues in the car and he stated he didn't know why because he sold us the best warranty and should cover everything bumper to bumper in the car, which was the only reason we even bought the car in the first place. He had us take the car to their mechanic shop for a diagnosis so we took it in on 04/13/23 and they kept the car for 1 month. They said they fixed the smoking problem but had to take it to another ****** dealership so they can fix the rattling noise because that is covered under the warranty. The car continued to smoke and we let him know the same day we took the car back home and he said that it would go away with time, which it never did. We did take it to another ****** dealership but they couldn't work on the car because everything in the car was aftermarket and they didn't want to be held liable. We then took it to another mechanic who got a hold of the warranty but was giving him a hard time saying that a lot of things they didn't cover. They did approve only 1 part of the car to get fixed but we still had to pay half of the bill out of pocket. Now the car needs new engine

  Business response

  03/29/2024

  Hello ,
  
  If the customer is still having mechanical issues please reach out to me Directly via email  and I will make sure we do our best to fix the vehicle .
  
  Thanks
  
  Jameel

  Customer response

  04/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory

  The mechanical issue for the car has not been resolved and the vehicle is not working. Please let me know who I can speak to regarding the issue. 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 23, 2023, I was notified that my PRCO service warranty insurance sent my refunded service agreement for $3,092.70 tO ****** Auto Resources on September 6, 2023. On September 27, 2023, I went to ****** Auto Resources and spoke with a Salesman who talked with the site manager who informed me that a refund was not received and I needed to contact PRCO upon further discussion the salesman stated that they would not know if a refund was received or not and that I needed to contact *********************** in accounts. On September 28, 2023, I make several attempts to contact ********************** and sent email which was not the correct email for her that was given to me by the salesman. I talked with ******* who refused to let me speak with a manager in Accounting stating I am not giving my last name or giving you a manager. I am *********** a refund for a service contract and this business is refusing to have contact with me or return my refund. I purchased the vehicle on 3/28/2023 and it was deemed total on 6/25/2023 of no fault of myself. This business practice is unfair and causing undue stress and frustration. Therefore, I am requesting that my refund of the above amount be sent to me immediately. Thank you .. PR-C063707433 is the contract number. Thank you for your time The contact info for ****** Auto Resources is ************

  Business response

  03/29/2024

  Hello ,
  
  I reached out to our accounting department and they are reviewing this account . I am sure that my now this customer has been reimbursed but if they havent they will be paid out by end of next week .
  
  Thanks
  
  Jameel

• Initial Complaint

  09/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from Auto Resources on 09/01/23 - Immediately upon driving to drive home the Air Bag light was on . The dealer kept the vehicle from 09/01/23 till 09/13/23 replacing the air bag module . On 09/13/23 I found out the Air conditioner needs a 3000$ repair , the dealer refuses to take responsibility for the repair

  Business response

  03/29/2024

  Hello ****** ,
  
  I have personally helped this customer and we fixed the issues that were wrong with his van. If he has any other concerns please have him email me directly .
  
  Thanks
  
  Jameel

• Initial Complaint

  09/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I gave them my money and was told I got financed ...they came and repo the car saying I didn't comply with the new finance company.but I never even knew about another company.they took the car and still haven't gave me my money back .

  Business response

  03/29/2024

  Hello,
  
  We refunded this customer her money if she is not satisfied please have her reach out to me directly via email .
  
  Thanks
  
  Jameel

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩