Business ProfileforDirect Appliance Flooring & Home

We purchased a new Whirlpool range on 4-16-24 from Direct Appliance in ************. It was delivered and installed 4-25-24. Our old range was removed by them at that time. We turned on the broiler/oven burner, smelled propane and half the burner would not light. We repeated that several times with same result. Of the 2 delivery men, one spoke no English, the other one very little. He just kept saying I had to call the store for any problems and they left. I did call the store salesman ***************************** to request a new replacement and was told they had to have a technician come to see if it could be repaired. Technician *** came on 4-29-24 and was unable to fix the problem. *** called the owner of the Modesto and Jamestown stores, ***********************, and told him that. *** also told us the igniter was "old school." We then got a call from our salesman who said ********* authorized sending us a new unit. We told him we wanted a refund and would get a different unit. We then called the store owner to tell him the same thing. We were told he was not available but that he would call us back. On 4-30-24 we got a call from our salesman who told us we would only be refunded the cost of the stove, not the conversion, delivery and haul away fees of $350. We again called the store owner who was not available. We had no choice but to accept a replacement of the same range or we would have been out $350. We called the salesman who said he would order a new one and let us know when it comes. We called salesman on 5-4-24 and there was still no replacement stove. We called salesman again 5-6-24 and were told range is in warehouse in Modesto awaiting a high elevation conversion unit and he would call to schedule delivery when that is done. We called salesman 5-17-24 and were told the same thing as on 5-6-24.