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            • Lark

              809 Cuesta Dr Ste B PMB 1033 Mountain View, CA 94040-3669

              BBB Accredited Business

            Business ProfileLark

            Health and Wellness
            BBB accredited business

            Contact Information

            809 Cuesta Dr Ste B PMB 1033

            Mountain View, CA 94040-3669

            Get Directions
            Visit Website
            (650) 381-9225

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/12/2022

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            809 Cuesta Dr Ste B PMB 1033, Mountain View, CA 94040-3669
            BBB File Opened:
            5/28/2013
            Years in Business:
            14
            Business Started:
            11/2/2010
            Business Started Locally:
            11/2/2010
            Business Incorporated:
            11/2/2010
            Accredited Since:
            8/12/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C3330850 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Lark Technologies, Inc.
            • Lark Health
            Business Management
            • Ms. Julia Hu, CEO
            • Mr. Jeff Zira, Chief Technology Officer
            • Ms. Ashley Longseth, Director, Business Operations
            Contact Information

            Principal

            • Ms. Julia Hu, CEO

            Customer Contact

            • Ms. Julia Hu, CEO
            • Mr. Jeff Zira, Chief Technology Officer
            • Ms. Ashley Longseth, Director, Business Operations
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Lark contacted me via email acting as if they were a part of my private insurance policy initiative for pre diabetes management. Their marketing strategy used was misleading to the consumer, stating that the insurance policy would cover the cost of the program. Since I have chronic health conditions and maxed out my out of pocket and deductible for in network in February I didnt think this would be an issue. Lark has billed my insurance company twice now for the same charges on different dates. The program is very dishonest and misleading. They billed Anthem first on 10/09/2024 in the amount of $93.00. Claim #********FB6005 Lark billed my medical policy for the same amount again on 10/21/2024 claim # *******BB0294
            Read More
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David W

            04/26/2024

            This whole program is nothing more than a sham. My wife and I received mailings offering a free scale (that we didn't need in the first place) for signing up and free Fitbits after completing program milestones. Sound familiar?We were not made aware that Lark would be billing our insurance anywhere in the information sent or in the app that accompanies the program. Yet, to the tune of $93 a pop, we were both getting billed multiple times a month for coaching that never happened. We are not out of pocket anything here, but Lark has profited a couple thousand dollars from our insurance company in the past six months. This is straight-up insurance fraud on their part, in my opinion, and it should be investigated.Upon discovering the situation, I removed the *** cards from both scales, and we deleted our accounts in the hopes that the billing would stop. I am currently keeping an eye on that to see what happens. What has happened to date is bad enough, but if it continues after we have dissociated ourselves from them completely, legal action will be pursued.

            Lark Response

            04/29/2024

            Thank you so much for submitting your feedback to Lark. We're sorry to hear that your experience didn't meet your expectations. Lark has partnered with your health insurance provider to make the Lark program available to you at no cost. Lark does submit claims to a member's health insurance based on certain milestones that are achieved by participating in the Lark program. The milestones and the claims that result are consistent with the terms of the agreement that is in place between Lark and your health insurance provider. This arrangement between Lark and your health plan is outlined in our terms and conditions, to which Lark members agree as part of the registration. In addition, I wanted to confirm that you did earn the Fitbit through your participation with Lark. If you didn't receive the code in your email, we encourage you to check your junk or spam folders and then contact our support team for assistance. Lastly, I can confirm that your account has been deleted and that no further billing activity will take place. We wish you the best on your health journey, even if it is not with Lark. Thank you, again, for sharing your feedback.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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