Business ProfileforBurr White Realty

I recently rented a home through Burr White Realty and had a terrible experience with them. I've reached out twice to them but they are not responding to me so I thought I'd go ahead a leave this review.Upon entering the property, my son used the restroom and the toilet didn't flush. My husband tried to get it to flush but finally just turned off the water to the toilet as it wouldn't stop running.Shortly thereafter, my daughter took a shower and the shower curtain fell and hit her on the head. Again, my husband went in to try to fix it and the shower curtain repeatedly fell off, even with a slight touch.The next morning I called and reported the problem. A few hours later the maintenance person showed up. His way of fixing the shower curtain was to put duct tape on it. It worked but was very unsightly. He was unable to fix the toilet and said that a plumber would need to come. I got a text from the plumber stating that I needed to wait at the house the next day between ****. Ok, I'm on vacation for only a few days. I certainly didn't want to wait around the house for 4 hours! The customer service agent at **** ********************** actually blamed US for the broken toilet...twice! She repeatedly emailed me and said we broke the toilet handle. I told her that was not accurate and sent her a picture of the handle, which wasn't broken and she replied, "the inside handle". This set me off. I was very very angry to be blamed for a broken toilet when I paid close to $2000 for a few days. She was rude and completely unprofessional. I did NOT appreciate her sending these emails and even asked her to stop emailing me.We were told the plumber could be there the next day at 8am. We got up early to be sure we were ready for the plumber but finally left the property at 10:30am as there was still no plumber. I didn't appreciate the way we were treated by the ** staff and will not be staying at a ** property again.